Quality Care Specialist

About the role

Care Quality Specialist Reports To: General Manager / Franchise Owner
Status: Full-Time, Non-Exempt, Benefits Eligible
Setting: Primarily in the field (client homes)

Responsibilities

• Conduct quality assurance visits with every client on a recurring schedule established by compliance guidelines
• Connect with families and powers of attorney to review care and address concerns
• Perform supervisory visits to observe and coach Care Professionals in the field
• Evaluate care plans, identify gaps, and recommend adjustments based on changing needs
• Document all visit findings and maintain accurate records in WellSky
• Support the office team with introductions, re-evaluations, and other duties as needed

Requirements

• At least one year in home care, healthcare, or a client-facing quality role
• A strong communicator who builds trust with clients, families, and caregivers
• Organized and self-directed — you manage your own schedule and follow through
• Comfortable with technology (WellSky experience is a plus)
• You have a valid driver’s license and reliable transportation
• You believe quality care is non-negotiable — and you’re willing to hold the standard

Qualifications

• Valid driver’s license and reliable transportation

Skills

• Strong communication skills
• Trust-building abilities
• Organization and self-direction
• Technology proficiency (WellSky experience preferred)

Benefits

• Paid holidays and PTO
• 401(k) and supplemental benefit options
• Bonus/incentive program (eligible after 90 days)

Pay

Not specified

Schedule

24/7 business requiring late evening, early morning, and weekend availability