Quality Assurance Specialist

Pay

$65,000 - $85,000

About the role

As a Quality Assurance Executive, you will assist in providing our Owners/guests with experiences and events to make memorable vacation memories, where meaningful moments are made together.

Responsibilities

• Assure complete and accurate processing of documents pertaining to sales.
• Focus on quality, accuracy, productivity and associate motivation with emphasis on monitoring consistency, effective feedback, and accurate tracking.
• Review any paperwork discrepancies or deficiencies with the Sales Executive and/or Sales Manager.
• Review details of contracts with customers.
• Thoroughly review loan applications and financial documents with the customer and ensures proper completion.
• Leverage resources for providing service to guests and Owners (e.g., Vacation Ownership Advisors) in an effective manner.
• Fulfill requests from Owners regarding pricing, property maps, property descriptions, room locations, and portfolio/network information.
• Welcome and greet guests and anticipate and address their needs.
• Interact with colleagues and guests professionally and promptly.
• Develop and maintain positive working relationships with others.
• Support team to reach common goals and listen and respond appropriately to the concerns of employees.
• Always follow company policies and safety procedures.

Requirements

• Available to work a flexible schedule to include weekends and holidays.
• Reach overhead and below the knees, perform bending, twisting, pulling, and stooping, and be able to stand, sit, or walk for an extended period of time.
• Lift/Carry/Push/Pull Items that Weigh up to 25lbs without assistance.

Benefits

• Competitive Pay
• Medical/Dental/Vision/401K opportunities
• Travel discounts
• Credit Union Membership
• Tuition Reimbursement
• Professional Counseling & Family Support
• Growth and Development Opportunities