Quality Assurance Specialist

About the role

Someone responsible for clerical duties and general operations functions within the Quality Assurance department to maintain quality control among various RCB Bank departments.

Responsibilities

• Review output from multiple systems to the documents submitted by branch personnel and various departments throughout the bank.
• This includes but is not limited to New Accounts, Image Processing, Account Services maintenance, Call Center and setup maintenance, ATM setup and maintenance, online banking setup and maintenance.
• Give input for best practices as it relates to current data input procedures, or the documents used for data input.
• Log and verify multiple policy violations with complete accuracy.

Requirements

• You have demonstrated interpersonal skills.
• You have sound communications skills.
• You can work with minimal direction while maintaining focus and productivity.

Qualifications

• A high school diploma or GED.
• Strong MS Excel, Word, and Outlook skills.

Skills

• Previous banking experience.
• Previous customer service experience.

Benefits

• A fun, challenging work environment with an emphasis on family, community, and technology.
• Competitive benefit programs including Medical Plan, Prescription Drug Plan, Teladoc™, Dental Plan, Vision Plan, Flexible Spending Accounts (Healthcare & Dependent Care), Life and AD&D Insurance, Disability Plans, Life Assistance Plan (EAP), Multiple Supplemental Plans, Sick Leave, Paid Federal Holidays, Vacation and PTO, 401(k), ESOP.

Pay

Details on pay are not specified in the job posting.

Schedule

Details on schedule are not specified in the job posting.