Quality Assurance Specialist- Administrative (Part-Time)

About the role

The Quality Assurance Specialist- Administrative (Part-Time) will support warranty processing, customer communication, and daily operations at Duro-Last Roofing, the world’s largest manufacturer of prefabricated roofing systems.

Responsibilities

• Handle incoming phone calls, direct inquires appropriately, and resolve issues
• Support efficient day-to-day operations
• Process inspection requests
• Create warranty records
• Create warranty transfer documents and process accordingly
• Maintain polite and professional communication via phone, e-mail, and mail to customers, building owners, contractors, and internal departments

Requirements

• A high school diploma or GED
• Minimum of 2 years’ experience in an office or administrative position
• Proficiency in Microsoft operating systems, including Word and Excel
• Excellent keyboarding and communication skills, both verbal and written
• Accuracy and attention to detail
• Ability to work in a team-oriented environment

Qualifications

• Strong organizational skills
• Proactive approach to problem-solving
• Detail-oriented
• Ability to manage multiple tasks in a fast-paced environment

Benefits

• Competitive salary and bonus incentive
• Retirement savings options: 401(k) pre-tax and/or Roth after-tax savings
• Health insurance: Medical, Dental, Vision, Disability, and Life Insurance
• Holistic health and well-being programs
• Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA)
• Paid time off including 12 paid holidays
• Paid parental leave (maternity and paternity)
• Education assistance program

Pay

Not specified

Schedule

Part-time