Quality Assurance Representative I (hybrid) - OH, AZ, NJ
About the role
The Quality Assurance Representative provides customers with solutions via a high level of service and problem resolution skillsets. This role manages escalated issues by investigating and gathering additional information to successfully navigate through the organization, resulting in the resolution of customer requests. This role includes the implementation of a successful plan of action formulated by applying customer order and product knowledge to ensure a positive customer experience.
Responsibilities
- Maintain professionalism with diverse personalities
- Manage escalated issues by investigating and gathering additional information
- Implement a successful plan of action to resolve customer requests
- Provide solutions via a high level of service and problem resolution skillsets
- Ensure a positive customer experience through customer order and product knowledge
- Prioritize and juggle multiple responsibilities in a fast-paced environment
Requirements
- Self-Motivation & Accountability: Ability to stay focused on tasks, meet deadlines, and produce high-quality work with minimal supervision
- Critical Thinking & Decision Making: Analyze information, identify problems, and make decisions independently
- Communication Skills: Strong written and verbal communication, clear, concise, and professional in emails, messages, and virtual meetings
- Technology Proficiency: Microsoft Suite, Creative Suite (Photoshop, InDesign, Illustrator), and project management tools
- Time Management: Meet deadlines consistently without direct supervision
- Adaptability & Flexibility: Be adaptable to rapidly changing situations or project pivots without the support of in-person guidance
- Collaboration & Teamwork: Work as part of a virtual team, build rapport with colleagues despite the lack of physical presence, and maintain team cohesion and morale
Qualifications
- High School Diploma or GED required
- Prior experience as a Customer Experience or Customer Service Representative preferred
- One (1) to two (2) years of printing-industry knowledge required
- Minimum two (2) years of customer service experience
- Strong customer resolution capabilities
- Advanced communication, troubleshooting, and problem-solving skills
Skills
- Self-Motivation & Accountability
- Critical Thinking & Decision Making
- Communication Skills
- Technology Proficiency
- Time Management
- Adaptability & Flexibility
- Collaboration & Teamwork
Benefits
- Health and Life Insurance - Medical, Dental, Vision, Life/AD&D Insurance, Disability, and Flexible Spending Accounts (FSAs) for Health Care and Dependent Care
- 4over pays 100% of the employee’s premium for his/her Basic Life/AD&D Insurance in the amount of 1x the employee's annual salary, up to Five Hundred Thousand Dollars
- Coverage will be effective on the 1st of the month following 1 month of continuous regular full-time employment
- 401(k) Retirement Plan - New employees are eligible to enroll the first of the month, following 1 month of employment
- Semi-annual open enrollment (January 1st and July 1st)
- Discretionary employer match; typically, 50% of employee deferrals up to 6% of compensation
- Immediate Vesting
- Holidays and PTO - 9 Paid Holidays Accumulating PTO to be used after 90-days of continuous and active full-time service
Pay
$20.00 To 21.00 Hourly Compensation Commensurate With Experience
Schedule
Primary schedule will be 8:00 AM – 5:00 PM, Monday – Friday, or similar. Training may occur at other times. This is a hybrid position.
Company History
4over was founded in February of 2001. What started off as creating business cards and web page designs by a husband and wife, quickly flourished. Since the company was founded, we are now a private equity owned company growing and expanding across many states. Through our 4over Core Attributes, we are committed to meeting and exceeding customer expectations, cultivating and nurturing our relationships, providing excellence and caring for others.
Equal Opportunity Employer
4over is an Equal Opportunity employer. It provides equal employment opportunities to all employees and applicants for employment without regard to race, color, sex, national origin, age, religion, disability, or any other legally protected status and takes affirmative action to recruit, employ, train, and promote qualified minorities, women, covered veterans, and individuals with disabilities.