Quality Assurance Representative I (hybrid) - OH, AZ, NJ

About the role

The Quality Assurance Representative provides customers with solutions via a high level of service and problem resolution skillsets. This role manages escalated issues by investigating and gathering additional information to successfully navigate through the organization, resulting in the resolution of customer requests. This role includes the implementation of a successful plan of action formulated by applying customer order and product knowledge to ensure a positive customer experience. This role requires the ability to prioritize and juggle multiple responsibilities in a fast-paced environment.

Responsibilities

• Provide exceptional customer service by resolving issues and addressing customer concerns promptly and professionally.
• Manage escalated issues by investigating and gathering additional information to resolve customer requests.
• Implement a successful plan of action using customer order and product knowledge to ensure a positive customer experience.
• Prioritize and manage multiple responsibilities in a fast-paced environment.

Requirements

• High School Diploma or GED required.
• One (1) to two (2) years of printing-industry knowledge required.
• Minimum two (2) years of customer service experience.
• Strong customer resolution capabilities.
• Advanced communication, troubleshooting, and problem-solving skills.

Qualifications

• Education: High School Diploma or GED required.
• Licenses/Certifications: Prior experience as a Customer Experience or Customer Service Representative preferred. One (1) to two (2) years of printing-industry knowledge required.
• Experience: Minimum two (2) years of customer service experience.
• Knowledge: Strong customer resolution capabilities.
• Skills: Advanced communication, troubleshooting, and problem-solving skills.

Benefits

• Health and Life Insurance: Medical, Dental, Vision, Life/AD&D Insurance, Disability, and Flexible Spending Accounts (FSAs) for Health Care and Dependent Care.
• 401(k) Retirement Plan: New employees are eligible to enroll the first of the month, following 1 month of employment. Semi-annual open enrollment (January 1st and July 1st).
• Discretionary employer match: Typically, 50% of employee deferrals up to 6% of compensation. Immediate Vesting.
• Holidays and PTO: 9 Paid Holidays. Accumulating PTO to be used after 90-days of continuous and active full-time service.

Schedule

The primary schedule will be 8:00 AM – 5:00 PM, Monday – Friday, or similar. This is a hybrid position.

Pay

$20.00 To 21.00 Hourly Compensation Commensurate With Experience.

Company History

4over was founded in February of 2001. What started off as creating business cards and web page designs by a husband and wife, quickly flourished. Since the company was founded, we are now a private equity owned company growing and expanding across many states. Through our 4over Core Attributes, we are committed to meeting and exceeding customer expectations, cultivating and nurturing our relationships, providing excellence and caring for others.

Equal Opportunity Employer

4over is an Equal Opportunity employer. It provides equal employment opportunities to all employees and applicants for employment without regard to race, color, sex, national origin, age, religion, disability, or any other legally protected status and takes affirmative action to recruit, employ, train, and promote qualified minorities, women, covered veterans, and individuals with disabilities.