Quality Assurance Representative I (hybrid) - OH, AZ, NJ
About the role
The Quality Assurance Representative provides customers with solutions via a high level of service and problem resolution skillsets. This role manages escalated issues by investigating and gathering additional information to successfully navigate through the organization, resulting in the resolution of customer requests. This role includes the implementation of a successful plan of action formulated by applying customer order and product knowledge to ensure a positive customer experience.
Responsibilities
- Maintain professionalism with diverse personalities
- Manage escalated issues by investigating and gathering additional information
- Implement a successful plan of action to resolve customer requests
- Provide solutions via a high level of service and problem resolution skillsets
- Ensure a positive customer experience
- Prioritize and juggle multiple responsibilities in a fast-paced environment
Requirements
- Self-Motivation & Accountability
- Critical Thinking & Decision Making
- Communication Skills
- Technology Proficiency
- Time Management
- Adaptability & Flexibility
- Collaboration & Teamwork
Qualifications
- High School Diploma or GED
- Prior experience as a Customer Experience or Customer Service Representative preferred
- One (1) to two (2) years of printing-industry knowledge required
- Minimum two (2) years of customer service experience
- Strong customer resolution capabilities
- Advanced communication, troubleshooting, and problem-solving skills
Benefits
- Health and Life Insurance
- 401(k) Retirement Plan
- Holidays and PTO
Pay
$20.00 To 21.00 Hourly Compensation Commensurate With Experience
Schedule
Primary schedule will be 8:00 AM – 5:00 PM, Monday – Friday, or similar. This is a hybrid position.
Company History
4over was founded in February of 2001. What started off as creating business cards and web page designs by a husband and wife, quickly flourished. Since the company was founded, we are now a private equity owned company growing and expanding across many states. Through our 4over Core Attributes, we are committed to meeting and exceeding customer expectations, cultivating and nurturing our relationships, providing excellence and caring for others.
Equal Opportunity Employer
4over is an Equal Opportunity employer. It provides equal employment opportunities to all employees and applicants for employment without regard to race, color, sex, national origin, age, religion, disability, or any other legally protected status and takes affirmative action to recruit, employ, train, and promote qualified minorities, women, covered veterans, and individuals with disabilities.