Quality Assurance Representative

About the role

We're not just a workplace - we're a Great Place to Work certified employer! Proudly certified as a Great Place to Work, we are dedicated to creating a supportive and inclusive environment. At Sonic Healthcare USA, we emphasize teamwork and innovation. Our mission is to advance the health and wellbeing of our communities as a leader in clinical laboratory solutions.

Responsibilities

In this role, you will be responsible for Quality Assurance, keeping the integrity of the specimen and guaranteeing each specimen complies with CAP (College of American Pathology) and specimen processing regulations implemented by the New York State Department of Health and CLIA.

• Generate and sort the QA report on a daily basis
• Communicate QA issues with external clients in an effort to obtain correct information to process the case
• Prioritize work and meet deadlines
• Resolve and document all QA cases with a proper and clear Resolution
• Communicate with the Sales Force when added assistance is needed to resolve QA issue
• Utilize Fax Authorization Forms to retrieve pertinent information needed to resolve a QA case that must be CAP (College of American Pathology) compliant before processing
• Follow up with pathologist and the VP of QA when unsure of how to proceed with a given situation
• Communicate repeat issues to Sales Representative
• Follow up with the lab supervisors when discrepancies occur on accessioned and grossed cases
• Contact, communicate, and verify all site discrepancies between requisitions and slides discovered by pathologist to the external client
• Return specimen to clients when necessary using FedEx website and document returns and cancelations
• Communicate all incorrect and unnecessary flags with management

Requirements

• Previous experience with customer service
• Proficiency in Microsoft Office and other computer applications
• Excellent written and verbal communication skills

Bonus points if you have an Associate's degree.

Benefits

• Appreciation for your work
• A feeling of satisfaction that you’ve helped people
• Opportunity to grow in your profession
• Free lab services for you and your dependents
• Work-life balance, including Paid Time Off and Paid Holidays
• Competitive benefits including medical, dental, and vision insurance
• Help saving for retirement, with a 401(k) plus a company match
• A sense of belonging – we’re a community!

Pay and Schedule

Hourly Rate: $18.00-$25.00/hr. Scheduled Weekly Hours: 40. Work Shift: 1st Shift (United States of America), Monday to Friday, 8:00am - 5:00pm. Location: Rye Brook, NY. This is a full-time, benefit-eligible position.

Important Note

This role will have routine access to Protected Health Information (PHI). Employees will be trained on reasonable safeguards and are expected to maintain strict confidentiality, as well as abide by all applicable privacy and security standards. Employees are expected only to access PHI when it is required to fulfill job duties.