Quality Assurance/Quality Control Manager

About the role

Epicured is on a mission to combat and prevent chronic disease, translating scientific research into high-quality food products for patients nationwide. Our evidence-based approach brings the best of the clinical and culinary worlds together to help people eat better, feel better, and live better one meal at a time. By joining Epicured's Operations team, you will play a critical role in supporting innovative healthcare programs, including New York's Section 1115 Medicaid Waiver initiative. This position offers the opportunity to help scale systems that directly support patient access to Food as Medicine programs.

The QA/QC Manager is responsible for ensuring every customer order shipped from our Healthy Foods Staten Island facility meets the company's quality, food safety, shipping, and customer requirements. This position serves as the final quality gate before orders leave the facility.

Responsibilities

• Serve as the final quality authority for all outbound customer orders.
• Manage random audit of completed orders throughout every shift.
• Track and report Key Performance Indicators and present quality metrics during weekly operations meetings.
• Monitor fulfillment lines ensuring all corresponding labels and boxes for orders are accurate.
• Ensure FIFO procedures are followed.
• Perform routine audits of and maintain documentation records for assembly lines, packing stations, shipping areas, ice packing procedures, inventory staging, and finished pallet inspections.
• Investigate customer complaints, identify root causes, and implement corrective courses of action.
• Develop corrective and preventive actions (CAPA) to reduce recurring issues (e.g., packing process improvements, SOP revisions, employee retraining).
• Conduct and maintain training for fulfillment employees on food safety, packing SOPs, quality standards, handling requirements, ice packing standards, shipping accuracy, and product identification.
• Maintain records including daily QA inspections, box audit logs, shipping verification logs, temperature verification, corrective actions, customer complaint investigations, and non-conformance reports.

Requirements

• 7+ years in Quality Assurance, Food Manufacturing, Fulfillment, or Distribution.
• Experience managing a team of hourly employees.
• Track record of building consensus among team members.
• Food safety knowledge and understanding of GMPs and HACCP.
• Ability to work in refrigerated environments.
• Strong attention to detail and excellent organizational skills.
• Strong problem-solving abilities.

Qualifications

• Preferred: SQF, BRC, or FSMA experience.
• Preferred: Lean Manufacturing or Six Sigma.
• Preferred: Meal kit or prepared foods experience.
• Preferred: Bilingual English/Spanish.

Physical Requirements

• Stand and walk for extended periods.
• Lift up to 50 lbs.
• Frequent bending, reaching, and walking throughout the facility.

Benefits

• 401(k).
• Health, Dental, and Vision insurance.
• Meal discounts.