Quality Assurance Manager (Project Coordinator)

About the role

ITS provides operational support to state agencies on a 24x7x365 basis; some positions may be required to provide this critical service at any time. Under the direction of the Assistant Director of Information Technology Services (ADITS1), within the Dedicated Support Division, Workers Compensation Board, the incumbent will be responsible for: leading a high performing team of QA testers who perform the full spectrum of testing and specialize in security, accessibility, performance, usability, API testing and artificial intelligence; meeting project deadlines; delivering modern, high-quality applications for citizens of NYS.

Responsibilities

• Standards and Governance: Establish, maintain, and enforce QA standards, methodologies, and best practices across all projects, ensuring alignment with application design principles, coding standards, accessibility guidelines, and quality benchmarks.
• QA Strategy & Leadership: Lead the QA team in developing and executing comprehensive testing strategies for new applications and system solutions, ensuring they meet business requirements and align with overall program goals.
• Technical Guidance & Problem Solving: Provide technical guidance and support to the QA team, leveraging software engineering principles to analyze complex issues, identify root causes, and design effective testing solutions.
• Tool Evaluation & Integration: Collaborate with the Program Technical Director and Program Architect to evaluate and recommend appropriate QA tools and technologies, ensuring seamless integration with existing ITS infrastructure.
• Project Planning & Execution: Contribute to the development and execution of project plans, ensuring that QA activities are appropriately integrated into the project lifecycle and aligned with project timelines and budgets.
• SDLC Enforcement & Leadership: Champion the software development lifecycle (SDLC) and lead the QA team in all requirements validation and acceptance, design review, development testing, and user acceptance testing (UAT) activities.
• Performance & Security Testing Oversight: Oversee application system performance, load, and penetration testing, ensuring that applications meet performance and security requirements.
• Implementation & Testing Management: Manage the development and execution of implementation and testing plans for application rollouts, ensuring smooth and successful deployments.
• Communication & Reporting: Ensure clear and effective technical communication within the QA team and with program management, providing regular status updates, risk assessments, and quality metrics.
• Project Management Alignment: Ensure all QA team activities align with NYS project management standards, including scope, change, risk, issues, budget, schedule, communication, and quality management.
• Stakeholder Collaboration: Collaborate with the Program Director, Business Solutions Director, and OnBoard Technical Program Director to ensure all project deliverables meet WCB requirements and ITS policies.
• Performance Management & Compliance: Ensure all QA team members perform within project deadlines and budgets, adhering