Quality Assurance Manager (Project Coordinator)

About the role

ITS provides operational support to state agencies on a 24x7x365 basis; some positions may be required to provide this critical service at any time. Under the direction of the Assistant Director of Information Technology Services (ADITS1), within the Dedicated Support Division, Workers Compensation Board, the incumbent will be responsible for leading a high performing team of QA testers who perform the full spectrum of testing and specialize in security, accessibility, performance, usability, API testing and artificial intelligence; meeting project deadlines; delivering modern, high-quality applications for citizens of NYS.

Responsibilities

• Establish, maintain, and enforce QA standards, methodologies, and best practices across all projects, ensuring alignment with application design principles, coding standards, accessibility guidelines, and quality benchmarks.
• Lead the QA team in developing and executing comprehensive testing strategies for new applications and system solutions, ensuring they meet business requirements and align with overall program goals.
• Provide technical guidance and support to the QA team, leveraging software engineering principles to analyze complex issues, identify root causes, and design effective testing solutions.
• Collaborate with the Program Technical Director and Program Architect to evaluate and recommend appropriate QA tools and technologies, ensuring seamless integration with existing ITS infrastructure.
• Contribute to the development and execution of project plans, ensuring that QA activities are appropriately integrated into the project lifecycle and aligned with project timelines and budgets.
• Champion the software development lifecycle (SDLC) and lead the QA team in all requirements validation and acceptance, design review, development testing, and user acceptance testing (UAT) activities.
• Oversee application system performance, load, and penetration testing, ensuring that applications meet performance and security requirements.
• Manage the development and execution of implementation and testing plans for application rollouts, ensuring smooth and successful deployments.
• Ensure clear and effective technical communication within the QA team and with program management, providing regular status updates, risk assessments, and quality metrics.
• Ensure all QA team activities align with NYS project management standards, including scope, change, risk, issues, budget, schedule, communication, and quality management.
• Collaborate with the Program Director, Business Solutions Director, and OnBoard Technical Program Director to ensure all project deliverables meet WCB requirements and ITS policies.
• Ensure all QA team members perform within project deadlines and budgets, adhering to ITS policies and procedures.
• Perform all NYS-required management and supervisory duties, including staff mentoring and development, work assignment and prioritization, training, and identification of professional development opportunities.

Requirements

Seven years of experience in Quality Assurance, including one year of supervisory experience. The following degrees may substitute for the general experience as indicated:

• Associate's degree and six years of experience;
• Associate's degree including 15 semester credit hours in computer science and five years of experience;
• Bachelor's degree and five years of experience;
• Bachelor's degree including 15 semester credit hours in computer science and four years of experience;
• Master's degree in computer science or related field substitutes for an additional year of experience;
• Doctorate in computer science or related field substitutes for an additional year of experience.

ITS will not offer permanent employment to any candidate unless the candidate provides documentation that they are authorized to accept work in the United States on a permanent basis. It is the policy of ITS not to hire F1 or H1 visa holders for permanent employment or to sponsor non-immigrant aliens for temporary work authorization visas or for permanent residence.

Benefits

Generous benefits package, worth 65% of salary, including:

• Holiday & Paid Time Off: Thirteen (13) paid holidays annually
• Up to Thirteen (13) days of paid vacation leave annually
• Up to Five (5) days of paid personal leave annually
• Up to Thirteen (13) days of paid sick leave annually for PEF
• Up to three (3) days of professional leave annually to participate in professional development
• Health Care Benefits: Eligible employees and dependents can pick from a variety of affordable health insurance programs; Family dental and vision benefits at no additional cost
• New York State Employees’ Retirement System (ERS) Membership
• NYS Deferred Compensation
• Access to NY 529 and NY ABLE College Savings Programs, as well as U.S. Savings Bonds
• Public Service Loan Forgiveness (PSLF)