Quality Assurance Manager Office/On-site #260812-5642MP-001
About Us
The State of Connecticut, Department of Mental Health and Addiction Services (DMHAS), is a health care agency whose mission is to promote the overall health and wellness of persons with behavioral health needs through an integrated network of holistic, comprehensive, effective, and efficient services and supports that foster dignity, respect, and self-sufficiency in those we serve.
About the Role
Whiting Forensic Hospital (WFH) specializes in providing inpatient services to individuals involved in the criminal justice system. The hospital consists of 91 maximum security beds and 138 enhanced security beds. Services are provided to individuals admitted under the following categories:
- Psychiatric Security Review Board commitment
- Criminal court order for restoration of competency to stand trial
- Civil commitment (voluntary or involuntary)
- Transfer from the Department of Correction (during period of incarceration or at end of sentence)
This position designs and/or directs implementation and monitoring of a quality assurance and/or risk management program to comply with requirements including regional quality assurance plans, JCAHO standards, American Correctional Association standards, and other accreditation bodies' requirements. The role formulates program goals and objectives, interprets and administers pertinent laws and regulations, evaluates and trains facility staff, and performs other related duties.
Responsibilities
- Designs and/or directs implementation and monitoring of a quality assurance and/or risk management program
- Formulates program goals and objectives
- Interprets and administers pertinent laws and regulations
- Evaluates and trains facility staff
- Maintains contact with individuals within and outside of facility who might impact on program activities
- Prepares reports and correspondence
- Develops procedures to implement quality assurance programs
- Assists in development of regional Quality Assurance plan
- Conducts on-going reviews of facility programs
- Identifies problem areas in facility programs, recommends solutions and monitors corrective action
- Provides consultation services to administrative and other professional staff regarding quality assurance programs
- Chairs and/or participates on various committees and task forces
- Evaluates, revises and drafts relevant policy
- Directs survey participation activities and maintains continuous compliance with regulatory bodies
- Develops data management and data presentation strategies
- Leads the recruitment and hiring of staff, including outreach, interview and selection
- Performs related duties as required
Minimum Qualifications
General Experience: Eight (8) years of professional experience in a behavioral health facility, system or research environment.
Special Experience: One (1) year of the General Experience must have been in a professional capacity in a behavioral health quality assurance program.
Substitutions Allowed: College training in the field of nursing, psychology, social work or a closely related field may be substituted for the General Experience on the basis of fifteen (15) semester hours equalling one-half (1/2) year of experience to a maximum of four (4) years for a Bachelor's degree. A Master's degree in the above areas may be substituted for one (1) additional year of the General Experience.
Preferred Qualifications
- Experience with Joint Commission accreditation and CMS certification processes
- Experience leading quality assurance or regulatory compliance programs in a healthcare or behavioral health setting
- Experience managing quality assurance performance improvement (QAPI) initiatives
- Experience with behavioral health facility risk management, including incident review and mitigation strategies
- Experience with data-driven quality improvement methodologies, including root cause analysis, performance measurement, and continuous quality improvement (QCI)
- Experience designing and implementing policies, procedures, and monitoring systems aligned with complex accreditation or regulatory obligations
- Registered Nurse with Regulatory experience
Schedule
Monday-Friday, 8:00am-4:30pm
Benefits
Visit our State Employee Benefits Overview page for professional growth and development opportunities and a healthy work/life balance.
Additional Information
- Position Number: 00120714
- Facility: Whiting Forensic Hospital (WFH), 70 Obrien Drive, Middletown, CT
- A comprehensive medical examination, including a drug screening, will be required of all applicants upon a conditional offer of employment. All state employees must adhere to Connecticut's Policy for a Drug Free Workplace.
- This position will be filled in accordance with contractual language, reemployment, SEBAC, transfer, promotion and merit employment rules.
- Candidates who are offered and accept a position with the State of Connecticut are bound by the State Code of Ethics for Public Officials and State employees.
- This employer may participate in E-Verify and will provide the federal government with your Form I-9 information to confirm work authorization.