Quality Assurance Manager

Responsibilities

• Maintain Goodall Homes and Legacy Homes standards for timeliness, quality of construction, job site conditions/safety, customer satisfaction, and job cost variances.
• Perform key phase quality control inspections and document defects and omissions on every jobsite under your control; transmit results to the company via phone or electronically and keep schedules updated in KOVA.
• Process Purchase Order (PO) approvals upon successful completion of each front-end phase of construction.
• Request and approve Variance POs to ensure non-budgeted but necessary items and labor are available to complete homes on time with acceptable quality and customer satisfaction.
• Inform the Purchasing team of quantity inaccuracies.
• Maintain construction schedule from start to drywall and exterior finishes using the company’s formal scheduling system; update job schedules with proper activity sequencing.
• Schedule trade contractors and materials suppliers to ensure just-in-time deliveries and avoid “dry runs.”
• Maintain marketing and job number signs on each job during construction, along with applicable job specifications.
• Secure homes under construction (close windows, lock properties) and storage areas at the end of each workday.
• Maintain care of assigned company equipment (tools, iPads, computers) or personal vehicle/equipment if reimbursed.
• Ensure safe work practices on all jobsites and comply with Goodall Homes safety and health policies as well as OSHA requirements.
• Facilitate and negotiate company positions on “hard to resolve” customer requests as needed.
• Enforce company policies regarding trade contractor performance, including cleaning, smoking, music, and general conduct.
• Train and supervise day-to-day construction labor (100% subcontracted) and assist in ongoing recruiting of new trade contractors.
• Complete pre-construction review of CAD prints, estimate details, and schedules for each assigned house.
• Attend and participate in weekly production team meetings, focusing on resource scheduling, field problem reporting, and completion times.
• Conduct lot inspections and submit the lot analysis form to estimating.
• Maintain acceptable competence in all role-related areas, general computer competency, and knowledge of company operations, mission, and core values.

Accountability Metrics

• Customer Satisfaction
• Time of Construction
• Variance percentage from Budget
• Quality and Conditions (Zero Defects)
• Clean and complete transitions between trades