Quality Assurance Manager

Essential Functions

• Ensures that staff are trained on new processes, regulatory expectations, job aids, document templates, and training manuals.
• Serves as on-call manager for the facility on a rotational basis.
• Ensures that data is consistently entered, collected, and reviewed on a regular basis.
• Collaborates with the management team to develop evaluation methods for all services provided at Clitheroe and provides outcome information to managers.
• Absorbs flexibility to be available to provide training to early morning shifts, early evening shifts, and some weekend shifts.
• Assists in data gathering for outcome measurement using client surveys, follow-up phone calls, and progress graphs from client charts.
• Reviews licensing/regulatory requirements and ensures that processes support the completion of required documentation.
• Works closely with the Program Directors in the accreditation process, generates reports, and ensures that staff are prepared for audits and reviews.
• Interviews and recommends hires, terminations, promotions, and performs evaluations on subordinate staff and assists with interviews of other staff, as needed.
• Ensures that staff issues are resolved in a timely manner, involving upper management when necessary.
• Develops a positive working relationships with staff of The Salvation Army.
• Ensures that staff is made aware of program improvements and seeks feedback on how systems can be improved.
• Develops and implements training manuals for staff and/or clients.
• Provides QA presentations during staff meetings; participates in inter-agency committees and task forces; attends weekly supervision meetings with the Social Services Program Director.
• Participates in the preparation of periodic grant applications (new and renewal) to state agencies.
• Performs other related duties as assigned.

Software-related Skills

• Intergy, Intergy EHR, Microsoft Word and Excel required;
• Outlook, working knowledge of integrated database applications (such as AKAIMS), and ability to use new software programs with basic training.

Work Environment

The work environment is located in an office setting, with frequent in-town travel to other Clitheroe locations.

Physical Requirements

• Ability to sit, walk, stand, bend, squat, climb, kneel, and twist on an intermittent or continuous basis.
• Ability to grasp, push, pull, and reach overhead.
• Ability to operate a telephone.
• Ability to lift up to 25 pounds.
• Ability to access and produce information from a computer.
• Ability to understand written information.

Confidentiality Statement

The employee understands that all information is to be treated as highly confidential. Non-compliance will result in disciplinary action.

Equal Employment Opportunity

The Salvation Army is an Equal Opportunity Employer and committed to providing a respectful environment for all applicants and employees that is free from unlawful discrimination or harassment based on age, race, color, religion, sex, national origin, marital status, disability, citizenship, sexual orientation, gender identity, gender expression, or any other characteristic protected by law. Such equal opportunity for employment will apply to recruitment and hiring, training, promotion, salaries and other compensation, transfers, and layoffs or termination.