Quality Assurance Manager

Essential Duties & Responsibilities

• Test Analysis
• Review stories and perform test analysis (including data and environmental factors).
• Define good test conditions and be able to pick between a variety of testing techniques to ensure proper test coverage.
• Understand the product usage to help define expected outcomes from business requirements.
• Drive discussion around the technical aspects of the product to be able to identify the best times to run tests.
• Create test plans and gather consensus from the team — for both project and incremental enhancements.
• Collaborate with Engineering as well as the business stakeholders as part of analyzing testing needs.
• Ensure both positive and negative testing is included in analysis.
• Test Execution
• Create executable test suites that are easy to debug and result reports are clear and accessible, e.g., in pipelines.
• Raise bugs with sufficient data and debug information for others to easily take the next steps.
• Define what environments are needed to run particular suites of tests.
• Quality and Risk
• Understand client usage of software to help define bug severity and take part in team triage as required.
• Understand the team software delivery process and look for ways that the team can improve by focusing on QA activities such as automation strategy and test strategy.
• Initiate proper feedback loops relating to user experience and issues, looking for trends or underlying issues.
• Teamwork
• Drive continuous improvement and be vocal in team meetings to discuss quality implications of integrations.
• Take responsibility for learning and share findings or lessons learned.
• Provide coaching to the team relating to test techniques, testability, test setup, etc.
• Ensure any test automation is run regularly, proper feedback loops are defined, and results are reviewed.
• Participates in code reviews.

Requirements

• Minimum of 3 years of experience in writing and executing software tests.
• Experience with troubleshooting software issues.
• Good communication skills.
• Demonstrable proficiency in software engineering techniques and methodologies.
• Work with team members to help plan, estimate, and develop solutions to unique technical problems.
• Work independently with little or no direction.
• Quickly raise issues or concerns to the team and drive discussion end to end.
• Accountable for themselves and success of the team.
• Facilitate trust and collaboration by contributing and soliciting feedback.
• Proactively communicate with peers and offer constructive feedback, raise risks, concerns, and roadblocks.

Education & Certifications

• A minimum of 3 years of relevant work experience.
• Demonstrable proficiency in Java, Selenium, Playwright and Cucumber or related languages.
• Fundamental understanding of core Agile principles and frameworks (Kanban, Scrum, etc.).
• Good interpersonal skills with the drive to learn new technologies.
• Good analytical and problem-solving skills.
• Good aptitude to quickly learn new processes, skills, technology, and tools.
• Extensive experience working with cloud-based applications and cloud tools, preferably AWS.
• Good verbal and written communication skills in English.
• Capable of working tasks with medium-high risk/complexity/challenge and under pressure.
• Demonstrable leadership, strong work ethic, proactive thinking, maturity, and creative capabilities.

Position Requirements

• Full-Time
• Standard business hours (Monday–Friday), with flexibility for non-standard hours to accommodate global operations and deadlines.
• Minimal to moderate (up to 15–20%) for regional meetings, team visits, or business needs.