Quality Assurance Manager

Job Summary

The Quality Assurance (QA) Manager is responsible for developing, implementing, and maintaining the Quality Assurance Program for warehouse, inventory, food distribution, transportation, and logistics operations. The QA Manager ensures compliance with contract requirements, regulatory standards, food safety requirements, inventory controls, and customer expectations. This position leads inspections, audits, process improvement initiatives, corrective actions, and performance monitoring to ensure operational excellence and contract compliance.

Primary Duties

• Develop, implement, and maintain the site Quality Control Plan (QCP).
• Maintain compliance with Performance Work Statement (PWS), contract requirements, and operational procedures.
• Conduct routine inspections and audits of warehouse operations.
• Verify temperature monitoring procedures for refrigerated and frozen products.
• Conduct inventory audits, cycle counts, and reconciliation reviews.
• Investigate customer complaints, quality incidents, inventory variances, and process failures.
• Train employees on quality standards, food safety practices, SOPs, and regulatory requirements.
• Participate in meetings with Contracting Officers, CORs, auditors, and regulatory representatives.
• Prepare monthly quality performance reports.
• Analyze trends and identify opportunities for process improvement.
• Recommend improvements to warehouse workflows, inventory controls, and documentation processes.
• Review sanitation and pest control programs.
• Ensure all quality records and documentation are maintained accurately and timely.
• Perform other responsibilities as assigned.

Qualifications

• High school diploma or equivalent, required.
• Associates degree in Quality Management, Supply Chain Management, Logistics, Food Science, Business Administration, or related field preferred.
• Minimum three (3) years of quality assurance experience in warehouse, logistics, food distribution, manufacturing, or related operations.
• Knowledge of warehouse operations, inventory control, and quality systems.
• Understanding of food safety and sanitation requirements.
• Strong analytical and problem-solving skills.
• Experience with root cause analysis and corrective action programs.
• Ability to interpret contractual requirements and operational procedures.
• Strong written and verbal communication skills.
• Proficiency with Microsoft Office applications, particularly Excel.
• Ability to prepare reports and present findings to leadership and customers.