Quality Assurance Manager

This position will be responsible for supervising and maintaining technical leadership of the assigned quality staff, which includes overseeing QE and QAS direct reports in support of value streams. Assists the general manager as directed to ensure quality improvement initiatives are met.

Responsibilities

• Promotes safety and environmental commitment beyond compliance with regulations
• Report on quality performance in all areas, as directed by General Manager
• Leads customer audits
• Manage and maintain quality KPI targets set by the General Manager
• Establish and maintain QAS inspection standardization
• Oversees rework and scrap follow-up, supports COPQ action execution, and leads continuous improvement projects to meet COPQ reduction goals
• Participates in internal and external quality audit (ISO 9001:2015, AS9100:2016)
• Takes decision based on the interpretation of certifications, specifications, and engineering drawings
• Supports Quality development of the New Product Introduction
• Interprets and flows down customer quality requirements, specifications, and records
• Mentor and growth of quality identifying training needs for quality personnel
• Drive quality engineering team standardization which incorporates quality improvement plans methodologies as part of a continuous improvement process
• Perform duties as the site Quality Assurance Manager in his absence
• Ensure planned/unplanned value stream support coverage for QE and QAS teams
• Establish and ensure cross-training plans are continually met for QAS and QE’s
• Participate in continuous improvement activities, as directed by General Manager
• Review customer and quality non-conformances and coordinate on-time corrective and preventive actions
• Maintain the Material Review Area to ensure that all products are distributed in a timely manner
• Collaborate with cross-functional teams to identify and resolve quality issues in a Quality Clinic or similar setting

Requirements

• 5-7 years quality engineering experience
• B.S. in technical field
• Previous experience leading a group of 5 or more
• Customer facing experience
• Must be a team player, a self-starter, a problem solver and adaptable
• Lean Manufacturing & Six sigma tools (5Why, Ishikawa, 8d etc.)
• Attention to detail / Detail oriented
• Attendance and punctuality at work are essential functions of this position
• This role is subject to compliance with the International Traffic in Arms Regulations (ITAR) and the Export Administration Regulations (EAR), which requires the incumbent to be either a U.S. citizen, lawful permanent resident [“green card” holders] or have refugee or asylee status. Non-US Citizens may be restricted from certain programs

Preferred Qualifications

• ASQ CQE certification
• Advanced degree in Business or Engineering
• Previous experience leading a group of 10 or more a plus
• Working knowledge of statistical process controls
• GD&T experience
• Knowledge on standard ISO 9001:2015 + AS9100:2016
• AS9100 Lead Auditor Certification

Benefits

• Competitive Compensation
• Bonus platforms
• Holidays/Vacation/Sick Time
• 401k Savings & Investment Plan
• Tuition Reimbursement
• Medical/Dental/Vision Plans
• HSA/FSA
• Life & Disability Insurance
• Accident/Hospital/Critical Care Plans
• Pet Insurance
• Gym & Rideshare Incentives
• Legal Insurance/Identity Theft
• ½ day Fridays

Skills

• Integrity - We do the right thing the right way. Ethical, honest in all interactions, delivers good news and bad, and follows through on commitments. Fair, credible, confidential, fiscally responsible, and accountable for decisions and actions.
• Respects and Values People - Encourages and brings out the potential of others. Embraces diversity, recognizes, and supports the accomplishments, talents, and development of others. Committed to building strong relationships and creates an environment of trust and mutual respect.
• Customer Focus - Acts with excellence in each and every interaction. Builds strong internal/external customer relationships and goes above and beyond to deliver high quality products and services on time, every time. Responsive with strong customer service skills, product, and job knowledge to provide excellent customer satisfaction.
• Teamwork - Inclusive, engaged and collaborative, sharing information, ideas, and experiences to accomplish goals, improve decision making and leverage capabilities. Dependable team player, demonstrated through attendance and punctuality, works well with others, and has strong communication skills (both oral & written) to keep all stakeholders informed.
• Results Focus - Focuses on the outcome, not the obstacle. Strong work ethic with a results/performance driven track record in a fast paced, changing, and challenging environment. Adaptable, works with a sense of urgency and high level of initiative and demonstrates a commitment to quality with attention to detail.
• Continual Improvement - Encourages and drives innovation. Naturally curious, passionate, and never satisfied with the status quo. Innovative and has a problem-solving mindset that provides and implements CI ideas.