Quality Assurance Manager

Key Responsibilities

• Lead the site Quality Management System in alignment with applicable standards, customer requirements, and company policies.
• Ensure compliance with regulatory, industry, and customer-specific quality requirements.
• Manage quality assurance and quality control processes across incoming, in-process, and final inspection activities.
• Drive continuous improvement initiatives focused on defect reduction, variation control, scrap reduction, and process capability improvement.
• Oversee internal and external audits, including preparation, execution, findings resolution, and follow-up actions.
• Led corrective and preventive action activities using structured problem-solving tools such as 8D, 5 Whys, Fishbone, FMEA, SPC, and root cause analysis.
• Monitor and report quality metrics such as PPM, first-pass yield, cost of poor quality, nonconformance trends, customer complaints, and audit results.
• Partner with manufacturing and engineering teams to support process validation, control plans, inspection methods, and production readiness.
• Support new product introduction and engineering changes by ensuring quality requirements are defined and implemented.
• Cover customer quality issues including complaint response, containment actions, corrective actions, and communication of resolution status.
• Coordinate with supplier quality and procurement teams to address supplier nonconformance, incoming quality issues, and supplier development needs.
• Develop, coach, and lead quality team members to ensure capability, accountability, and effective execution of quality objectives.
• Manage calibration, document control, and nonconforming material processes as applicable to site operations.
• Promote a culture of safety, quality, and accountability throughout the facility.
• Support management review activities by presenting quality performance, risks, and improvement plans.

Qualifications

• Bachelor’s degree in Engineering, Quality, Manufacturing, or a related technical field required.
• 5+ years of quality experience in a manufacturing, industrial, or engineered products environment required.
• 3+ years of leadership or supervisory experience required.
• Strong working knowledge of quality systems, audits, and continuous improvement methodologies.
• Experience with root cause analysis, corrective action systems, and quality data analysis.
• Knowledge of applicable standards such as ISO 9001, AS9100, IATF, or similar quality frameworks.
• Proficiency with Microsoft Office and experience using ERP/MRP and quality management systems.
• Ability to communicate effectively with team members, customers, suppliers, and leadership.
• Professional certifications such as ASQ Certified Quality Manager (CMQ/OE), Certified Quality Engineer (CQE), or Lean Six Sigma certification.
• Experience in precision manufacturing, assembly, machining, fluid power, aerospace, automotive, or industrial manufacturing environments.
• Familiarity with APQP, PPAP, MSA, SPC, PFMEA, and control plan development.
• Experience leading customer audits, supplier audits, and regulatory compliance activities.
• Demonstrated ability to implement process improvement and cost reduction initiatives through cross-functional leadership.