Quality Assurance Manager

What You Will Do

• Manages staff responsible for quality control activities
• Initiates and provides direction and quality focus in working directly with operational management in other functional departments to support quality improvement initiatives
• Develops auditing protocols/criteria and facilitates corrective and preventive action plans
• Prepares reports and analysis of quality data and impact on organization
• Affords assistance with special review or focus auditing as requested by management
• Maintains monitoring of reports, quality processes, resources and improvement plans
• Ensures maximum efficiency, effectiveness and consistency in all assigned areas/functions and meets/exceeds customer requirements and critical processes
• Hires and maintains adequate staff to respond to all business requirements
• Manages staff performance to ensure productivity, quality and timeliness standards are met
• Provides management oversight and assistance to staff with questions or problems
• Manages employee/human resource issues and handles disciplinary action quickly and professionally
• Provides input, influence and partnership with training areas in developing training initiatives with regards to on-going quality performance data and error trends
• Initiates and supports process improvement initiatives
• Prepares and monitors departmental budget
• Manages and reviews project management activities that include the development of project schedules, cost estimates, resource allocations, specifications and project reporting
• Creates and delivers highly effective quality assurance presentations for peers, management, partners and other audiences

Qualifications

• Required Education: Bachelor's degree-in Business, Healthcare, or other job related field
• Required Work Experience: Five years of related operations or auditing experience, (including either one year as a team lead or supervisor over related operations, quality management, assurance, or auditing functions OR one year of equivalent military experience in grade E4 or above)
• PGBA experience
• Excellent leadership skills
• Strong communication, negotiation, analytical, decision making, organizational and time management skills
• Excellent customer service and presentation skills
• Strong business math skills with the ability to use complex mathematical or statistical concepts and calculations
• Knowledge of related operations processing support systems
• Microsoft Office skills