Quality Assurance Manager

About the role

Partner with operations across all business lines to maximize their use of Best In Class system as a way to define, measure and improve service quality.
Conduct Quality Reviews including Best In Class reviews, pre/post survey reviews and site visits.
Analyze data from Best In Class, Critical Incidents, Satisfaction Surveys, audits, surveys and other performance data to guide the development or revision of quality improvement goals and objectives.
Coach operations through the process of developing and implementing Quality Improvement Plans that will produce substantive change in operation practice that enhance consumers’ quality of life.
Reinforce the consistent utilization of risk management systems to maximize the safety and security of people receiving services and staff.
Partner with the Compliance Department to ensure that allegations are investigated according to policy. Conducts investigations as requested and completes investigation reports, including but not limited to critical incidents which may involve abuse, neglect, exploitation or death (as assigned) in a manner that is consistent with the ResCare’s Incident Investigation manual.
Work with operations to ensure that Critical Incident Reports are submitted according to company policy and follow-up is completed in a timely fashion.
Serve as an “in house” expert on licensing/regulatory standards and process, providing technical assistance to operations as needed.
Provide oversight of contracts and service lines as needed/required.
Participate in the development and revision of training curricula. Provide training in operations as needed (Best in Class, Behavior Certification, ISC Certification)
Implement consistent processes for conducting Best In Class, Health, Safety, Accessibility, Health Services, and Program reviews.
Integrate of Start Ups and Acquisitions. Support newly-acquired and start-up operations to fully implement systems within six months.
Support operations to provide services in an ethical and lawful manner. Support operations to follow policies and procedures for measuring customer satisfaction in accordance with guidelines.

Qualifications

• Bachelor’s degree in human services, education, social work, or related field preferred
• Experience in quality assurance (including conducting audits and corrective action plans), training and development, project management, continuous quality improvement, and working directly with persons with developmental disabilities preferred
• Knowledge of quality assurance concepts, systems, and methods for implementing improvement activities, within a residential services field preferred
• Understanding of accreditation standards/processes ( Commission on Accreditation of Rehabilitation Facilities , The Council on Quality and Leadership, Joint Commission on the Accreditation of Healthcare Organizations) preferred

Requirements

• Passion for ensuring service quality and fostering compliance
• Experience in quality assurance, training and development, project management, continuous quality improvement, and working directly with persons with developmental disabilities
• Knowledge of quality assurance concepts, systems, and methods for implementing improvement activities, within a residential services field
• Understanding of accreditation standards/processes ( Commission on Accreditation of Rehabilitation Facilities , The Council on Quality and Leadership, Joint Commission on the Accreditation of Healthcare Organizations)

Skills

• Quality Assurance
• Training and Development
• Project Management
• Continuous Quality Improvement
• Working with Persons with Developmental Disabilities
• Accreditation Standards

Benefits

Not specified

Pay

USD $18.00 - $21.00 / Hour

Schedule

Not specified