Quality Assurance Lead
DATAMARK, Inc. · El Paso, TX · 4 wk ago
On-siteEngineering$71k/yrFull-time
We need to output HTML fragment with sections: About the role? The posting includes intro about culture, then description of role. We'll need headings: maybe "About the role" for description, "Responsibilities" for duties, "Requirements" for qualifications, "Benefits" for benefits, "Pay" for salary. Must not repeat job title as heading. No Job ID. Remove boilerplate. Ensure we only include sections with real content.
We need to parse content:
Intro: "At Datamark you'll experience a vibrant company culture that values collaboration, creativity, and growth. You'll be part of a fun, supportive, and engaging team that genuinely enjoys working together. Plus, we offer outstanding benefits that prioritize your well-being both in and out of the workplace. Come be a part of something great! Join our dynamic team at DATAMARK, Inc., where your expertise as a Quality Assurance Lead will make a real difference!"
That's about company culture and invitation. Could be "About the role" or maybe "About the company". But we have to use headings from list: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We can choose appropriate.
The role description: "The Quality Assurance Lead develops and maintains quality control policies, procedures and practices in accordance with Information Technology Infrastructure Library best practices, and coordinates objectives to maximize quality and reliability of engineering and IT delivery across the organization. This position will oversee Quality Assurance and evaluate industry standard policies, programs and processes, tailor these standards to align with corporate requirements for quality assurance across the Technology department and implement these in a fit-for-purpose model."
That's responsibilities.
Then there is a long paragraph describing duties: "Develops and implements the Quality Assurance program to improve the quality of technology delivery and to prevent or eliminate problems in new or existing services. Creates process, implements process (including training technicians and other process users), administers process on an ongoing basis, tracks adherence and provides reports for Event Management, Change Control, Incident Management, Problem Management, and Asset ManagementThe Quality Assurance Lead utilizes best practices, industry standards, trend analysis, automation and IT DevOps to create a preventative Event Management process that monitors, correlates, alerts and reports on the events triggered in infrastructure. Responds to incidents by following the defined Incident Management process which will include leading incident response teams in a Technology environment. The Quality Assurance Lead manages & directs Problem Management meetings and ensures that problems are properly handled via creation of RCA documentation (root cause analysis). RCAs include actions to mitigate the problem from future occurrences (preventative actions). Leads Change Management activities within a structured process framework using deep knowledge and experience of Change Management, including the Four-Eyes Principle and managing Change Advisory Boards. Works with relevant engineering, ops, IT, and PMO stakeholders to coordinate release schedules and plans, considering third-party dependencies, defect backlogs, planned/target releases, infrastructure updates, and manages the completion of project deliverables and release life cycles for engineering initiatives. Develops KPI/SLA measurements and reporting metrics using knowledge and experience of ITIL best practices. Conducts management meetings with Technology department leaders to establish/ review policies, programs and processes, coordinate functions and expectations between departments, and establish responsibilities and procedures for attaining Quality Assurance objectives. The Quality Assurance Lead confers with Technology department leaders and recommends new Quality Assurance products on the market to improve technology delivery. Reviews technical publications, articles, and abstracts in ITIL standards to stay abreast of best practices and changes in industry and bring those best practices to the organization."
That's responsibilities.
Then "Minimum Qualifications: Education Requirement: Bachelor's degree in computer science or related discipline. Field Experience: At least 3-5 years of experience in Technology. Position Experience: At least 2-3 years of experience in an ITIL-driven organization. 2-3 years leading teams (ideally both matrix and pyramid structures) of Technology professionals, preferred. Proven track record of continuous improvement in a software or infrastructure delivery environment. Other Qualifications: Broad knowledge of technology fundamentals across all disciplines, e.g. software delivery, datacenter environment, network architecture, IT security, IT project management preferred. Experience working in an ITIL environment. ITIL Foundations certification (v3 or v4) preferred. Experience using IT Service Management workflow systems such as ServiceNow, Remedy, Service Manager, etc. Background of Technical delivery in multiple industries and locations. Experience working in both matrix and pyramid organizations. Ability to travel as required."
That's qualifications/requirements.
Then benefits list: "Health Care Plan (Medical, Dental & Vision)Retirement Plan (401k, IRA)Life Insurance (Basic, Voluntary & AD&D)Paid Time Off (Vacation, Sick & Public Holidays)Short Term & Long Term Disability$71,000.00 annual salary"
We need to separate benefits and pay. Benefits: Health Care Plan, Retirement Plan, Life Insurance, Paid Time Off, Short Term & Long Term Disability. Pay: $71,000.00 annual salary.
We need to output HTML fragment with headings and lists
and lists - for any list of duties/requirements/benefits, and
for prose.
We should not repeat job title as heading. So we can have sections: About the role (intro), Responsibilities (duties), Requirements (qualifications), Benefits, Pay.
We must not include sections with placeholder text. All have content.
We need to preserve all substantive information, not invent or summarize away detail. So we need to include all details from the posting.
We need to format duties as list items. The duties paragraph is long; we could break into bullet points for each duty. The instructions: Use
- for any list of duties/requirements/benefits. So we should convert the duties into list items. Similarly requirements into list items. Benefits into list items.
We need to ensure we don't lose any detail. Let's extract duties bullet points:
- Develops and implements the Quality Assurance program to improve the quality of technology delivery and to prevent or eliminate problems in new or existing services.
- Creates process, implements process (including training technicians and other process users), administers process on an ongoing basis, tracks adherence and provides reports for Event Management, Change Control, Incident Management, Problem Management, and Asset Management.
- Utilizes best practices, industry standards, trend analysis, automation and IT DevOps to create a preventative Event Management process that monitors, correlates, alerts and reports on the events triggered in infrastructure.
- Responds to incidents by following the defined Incident Management process which will include leading incident response teams in a Technology environment.
- Manages & directs Problem Management meetings and ensures that problems are properly handled via creation of RCA documentation (root cause analysis). RCAs include actions to mitigate the problem from future occurrences (preventative actions).
- Leads Change Management activities within a structured process framework using deep knowledge and experience of Change Management, including the Four-Eyes Principle and managing Change Advisory Boards.
- Works with relevant engineering, ops, IT, and PMO stakeholders to coordinate release schedules and plans, considering third-party dependencies, defect backlogs, planned/target releases, infrastructure updates, and manages the completion of project deliverables and release life cycles for engineering initiatives.
- Develops KPI/SLA measurements and reporting metrics using knowledge and experience of ITIL best practices.
- Conducts management meetings with Technology department leaders to establish/ review policies, programs and processes, coordinate functions and expectations between departments, and establish responsibilities and procedures for attaining Quality Assurance objectives.
- Confers with Technology department leaders and recommends new Quality Assurance products on the market to improve technology delivery.
- Reviews technical publications, articles, and abstracts in ITIL standards to stay abreast of best practices and changes in industry and bring those best practices to the organization.
Now requirements/qualifications bullet points:
- Bachelor's degree in computer science or related discipline.
- At least 3-5 years of experience in Technology.
- At least 2-3 years of experience in an ITIL-driven organization.
- 2-3 years leading teams (ideally both matrix and pyramid structures) of Technology professionals (preferred).
- Proven track record of continuous improvement in a software or infrastructure delivery environment.
- Broad knowledge of technology fundamentals across all disciplines, e.g. software delivery, datacenter environment, network architecture, IT security, IT project management (preferred).
- Experience working in an ITIL environment.
- ITIL Foundations certification (v3 or v4) (preferred).
- Experience using IT Service Management workflow systems such as ServiceNow, Remedy, Service Manager, etc.
- Background of Technical delivery in multiple industries and locations.
- Experience working in both matrix and pyramid organizations.
- Ability to travel as required.
We could also include "Other Qualifications" but it's covered.
Benefits bullet points:
- Health Care Plan (Medical, Dental & Vision)
- Retirement Plan (401k, IRA)
- Life Insurance (Basic, Voluntary & AD&D)
- Paid Time Off (Vacation, Sick & Public Holidays)
- Short Term & Long Term Disability
Pay: $71,000.00 annual salary.
Now intro paragraph for About the role: combine the culture paragraph.
We need to ensure we don't repeat job title as heading. So we will not have heading "Quality Assurance Lead". We'll just have sections.
Now produce HTML:
About the role
At Datamark you'll experience a vibrant company culture that values collaboration, creativity, and growth. You'll be part of a fun, supportive, and engaging team that genuinely enjoys working together. Plus, we offer outstanding benefits that prioritize your well-being both in and out of the workplace. Come be a part of something great! Join our dynamic team at DATAMARK, Inc., where your expertise as a Quality Assurance Lead will make a real difference!
Responsibilities
- Develops and implements the Quality Assurance program to improve the quality of technology delivery and to prevent or eliminate problems in new or existing services.
- Creates process, implements process (including training technicians and other process users), administers process on an ongoing basis, tracks adherence and provides reports for Event Management, Change Control, Incident Management, Problem Management, and Asset Management.
- Utilizes best practices, industry standards, trend analysis, automation and IT DevOps to create a preventative Event Management process that monitors, correlates, alerts and reports on the events triggered in infrastructure.
- Responds to incidents by following the defined Incident Management process which will include leading incident response teams in a Technology environment.
- Manages & directs Problem Management meetings and ensures that problems are properly handled via creation of RCA documentation (root cause analysis). RCAs include actions to mitigate the problem from future occurrences (preventative actions).
- Leads Change Management activities within a structured process framework using deep knowledge and experience of Change Management, including the Four-Eyes Principle and managing Change Advisory Boards.
- Works with relevant engineering, ops, IT, and PMO stakeholders to coordinate release schedules and plans, considering third-party dependencies, defect backlogs, planned/target releases, infrastructure updates, and manages the completion of project deliverables and release life cycles for engineering initiatives.
- Develops KPI/SLA measurements and reporting metrics using knowledge and experience of ITIL best practices.
- Conducts management meetings with Technology department leaders to establish/ review policies, programs and processes, coordinate functions and expectations between departments, and establish responsibilities and procedures for attaining Quality Assurance objectives.
- Confers with Technology department leaders and recommends new Quality Assurance products on the market to improve technology delivery.
- Reviews technical publications, articles, and abstracts in ITIL standards to stay abreast of best practices and changes in industry and bring those best practices to the organization.
Requirements
- Bachelor's degree in computer science or related discipline.
- At least 3-5 years of experience in Technology.
- At least 2-3 years of experience in an IT
for prose. We should not repeat job title as heading. So we can have sections: About the role (intro), Responsibilities (duties), Requirements (qualifications), Benefits, Pay. We must not include sections with placeholder text. All have content. We need to preserve all substantive information, not invent or summarize away detail. So we need to include all details from the posting. We need to format duties as list items. The duties paragraph is long; we could break into bullet points for each duty. The instructions: Use
- for any list of duties/requirements/benefits. So we should convert the duties into list items. Similarly requirements into list items. Benefits into list items.
We need to ensure we don't lose any detail. Let's extract duties bullet points:
- Develops and implements the Quality Assurance program to improve the quality of technology delivery and to prevent or eliminate problems in new or existing services.
- Creates process, implements process (including training technicians and other process users), administers process on an ongoing basis, tracks adherence and provides reports for Event Management, Change Control, Incident Management, Problem Management, and Asset Management.
- Utilizes best practices, industry standards, trend analysis, automation and IT DevOps to create a preventative Event Management process that monitors, correlates, alerts and reports on the events triggered in infrastructure.
- Responds to incidents by following the defined Incident Management process which will include leading incident response teams in a Technology environment.
- Manages & directs Problem Management meetings and ensures that problems are properly handled via creation of RCA documentation (root cause analysis). RCAs include actions to mitigate the problem from future occurrences (preventative actions).
- Leads Change Management activities within a structured process framework using deep knowledge and experience of Change Management, including the Four-Eyes Principle and managing Change Advisory Boards.
- Works with relevant engineering, ops, IT, and PMO stakeholders to coordinate release schedules and plans, considering third-party dependencies, defect backlogs, planned/target releases, infrastructure updates, and manages the completion of project deliverables and release life cycles for engineering initiatives.
- Develops KPI/SLA measurements and reporting metrics using knowledge and experience of ITIL best practices.
- Conducts management meetings with Technology department leaders to establish/ review policies, programs and processes, coordinate functions and expectations between departments, and establish responsibilities and procedures for attaining Quality Assurance objectives.
- Confers with Technology department leaders and recommends new Quality Assurance products on the market to improve technology delivery.
- Reviews technical publications, articles, and abstracts in ITIL standards to stay abreast of best practices and changes in industry and bring those best practices to the organization.
Now requirements/qualifications bullet points:
- Bachelor's degree in computer science or related discipline.
- At least 3-5 years of experience in Technology.
- At least 2-3 years of experience in an ITIL-driven organization.
- 2-3 years leading teams (ideally both matrix and pyramid structures) of Technology professionals (preferred).
- Proven track record of continuous improvement in a software or infrastructure delivery environment.
- Broad knowledge of technology fundamentals across all disciplines, e.g. software delivery, datacenter environment, network architecture, IT security, IT project management (preferred).
- Experience working in an ITIL environment.
- ITIL Foundations certification (v3 or v4) (preferred).
- Experience using IT Service Management workflow systems such as ServiceNow, Remedy, Service Manager, etc.
- Background of Technical delivery in multiple industries and locations.
- Experience working in both matrix and pyramid organizations.
- Ability to travel as required.
We could also include "Other Qualifications" but it's covered.
Benefits bullet points:
- Health Care Plan (Medical, Dental & Vision)
- Retirement Plan (401k, IRA)
- Life Insurance (Basic, Voluntary & AD&D)
- Paid Time Off (Vacation, Sick & Public Holidays)
- Short Term & Long Term Disability
Pay: $71,000.00 annual salary.
Now intro paragraph for About the role: combine the culture paragraph.
We need to ensure we don't repeat job title as heading. So we will not have heading "Quality Assurance Lead". We'll just have sections.
Now produce HTML:
About the role
At Datamark you'll experience a vibrant company culture that values collaboration, creativity, and growth. You'll be part of a fun, supportive, and engaging team that genuinely enjoys working together. Plus, we offer outstanding benefits that prioritize your well-being both in and out of the workplace. Come be a part of something great! Join our dynamic team at DATAMARK, Inc., where your expertise as a Quality Assurance Lead will make a real difference!
Responsibilities
- Develops and implements the Quality Assurance program to improve the quality of technology delivery and to prevent or eliminate problems in new or existing services.
- Creates process, implements process (including training technicians and other process users), administers process on an ongoing basis, tracks adherence and provides reports for Event Management, Change Control, Incident Management, Problem Management, and Asset Management.
- Utilizes best practices, industry standards, trend analysis, automation and IT DevOps to create a preventative Event Management process that monitors, correlates, alerts and reports on the events triggered in infrastructure.
- Responds to incidents by following the defined Incident Management process which will include leading incident response teams in a Technology environment.
- Manages & directs Problem Management meetings and ensures that problems are properly handled via creation of RCA documentation (root cause analysis). RCAs include actions to mitigate the problem from future occurrences (preventative actions).
- Leads Change Management activities within a structured process framework using deep knowledge and experience of Change Management, including the Four-Eyes Principle and managing Change Advisory Boards.
- Works with relevant engineering, ops, IT, and PMO stakeholders to coordinate release schedules and plans, considering third-party dependencies, defect backlogs, planned/target releases, infrastructure updates, and manages the completion of project deliverables and release life cycles for engineering initiatives.
- Develops KPI/SLA measurements and reporting metrics using knowledge and experience of ITIL best practices.
- Conducts management meetings with Technology department leaders to establish/ review policies, programs and processes, coordinate functions and expectations between departments, and establish responsibilities and procedures for attaining Quality Assurance objectives.
- Confers with Technology department leaders and recommends new Quality Assurance products on the market to improve technology delivery.
- Reviews technical publications, articles, and abstracts in ITIL standards to stay abreast of best practices and changes in industry and bring those best practices to the organization.
Requirements
- Bachelor's degree in computer science or related discipline.
- At least 3-5 years of experience in Technology.
- At least 2-3 years of experience in an IT