Quality Assurance Information Coordinator (10110-2026548)

About the role

At LifeNet Health, you are the advantage. Every day, you help us to save lives, restore health, and bring hope to patients and families around the world. This job is located in Virginia Beach, VA (Sabre) within the Quality Assurance department. It is a full-time position (Monday-Friday, 7:15AM-4:00PM) with a non-clinical clinical status.

Responsibilities

• Serve as a recovery partner liaison for clinical recovery partners.
• Acts as quality contact for internal and external stakeholders.
• Obtains and performs initial review of donor chart documents and production related information to ensure completeness, accuracy, quality, and compliance with FDA regulations, AATB Standards, and LifeNet Health SOP, as applicable.
• Captures and prepares donor chart documents including recovery documentation, laboratory analysis, medical/hospital records, intake/output/blood bank records, and/or medical examiner reports.
• Determines readiness of the record for progression to next step of the donor chart review using defined protocols.
• Reviews documentation for accuracy and completeness.
• Provides accurate and timely documentation and data verification in donor charts and software systems.
• Initiates nonconformances.
• Uses courteous, timely, appropriate, and effective communication methods for both internal and external customers.
• Requests, obtains, and tracks donor chart documents and information needed from both internal and external stakeholders.
• Coordinates the daily flow of donor chart documents to the next step of the donor chart review process.
• Works closely with other QA staff members, fostering a team-oriented work environment.
• Uses LEAN principles to identify mechanisms to strengthen and improve process controls related donor chart review functions.
• Participates in special projects and processes improvement initiatives.

Requirements

• High School Diploma
• Two (2) years of experience (with high school diploma) with patient medical records and medical terminology. Data entry experience within a healthcare environment or similar highly regulated industry.
• Zero (0) years of experience with associate or other advanced degree

Preferred Experience/Skills/Certifications

• Associate degree or other advanced degree in Biological Sciences or related field
• One (1) year experience in tissue banking

Key Knowledge, Skills, & Abilities

• Adherence to defined protocols and procedures
• Time Management
• Communication skills
• Independent thinking and decision making
• Analytical thinking
• Relationship Management
• Attention to detail
• Microsoft Office, Adobe, and related software proficiency

Benefits

• Comprehensive medical, dental, and vision coverage
• Profit sharing plan
• 403(b) retirement plan
• Paid parental leave
• Corporate sponsored events
• Affordable paid time off
• Tuition reimbursement
• Career & leadership development
• Wellness program
• Employee assistance program (EAP)

Compensation

Final compensation will be based on factors such as geographic location, qualifications, and prior relevant experience. The pay range for this position is $16.83 hourly (entry level qualifications) to $22.44 hourly (experienced in this role).