Quality Assurance Engineer

About the role

This role focuses on quality improvement by investigating root causes of warranty return parts, preparing reports, presenting findings to customers, and monitoring and analyzing claim data and trends to help reduce warranty costs.

Responsibilities

• Perform warranty parts investigations with suppliers, G1 Plant Members, and Engineering Teams through the JIRA system.
• Leverage Performance Test Stands to analyze steering gear performance features.
• Utilize Power Pack Dyno Tester to evaluate performance of motor.
• Adopt High Frequency Digital Oscilloscopes, Multimeters, for testing and debugging.
• Use CT machines to perform high-precision inspections, analyze internal structures, and ensure product quality through advanced imaging techniques.
• Monitor claim trends and identify specific failure modes to proactively address quality issues.
• Prepare investigation reports and update them as the investigation progresses.
• Review and approve warranty invoices, and process them in accordance with internal company procedures.
• Generate monthly reports for upper management by analyzing warranty trends, costs, and investigation updates, and record findings in the HL Mando QMS.
• Address customer needs via the customer portal and facilitate warranty meetings to ensure satisfaction.
• Initiate non-conforming reports (NCRs) of warranty return parts and drive NCRs to closure.

Requirements

• Bachelor Degree in Electrical, Mechanical Engineering or a related technical field.
• Experience in quality field, product validation, or development within electrical/electronic or mechanical systems is a plus.
• Familiarity with OEM cost recovery, including claim validation, negotiation, and resolution of warranty claims and field actions.
• Entry-level candidates with relevant academic or internship experience are welcome.
• Must be at least 18 years of age due to federal labor law requirements.
• Must be legally authorized to work in the United States.

Skills

• Familiarity with analytical tools and concepts such as FMEA, 8D, and FTA for resolving quality issues and driving corrective actions.
• Knowledge of manufacturing quality management systems and practices.
• Working familiarity with Python and RPA, with ability to apply them to simple tasks.
• Proficiency with Microsoft Excel and PowerPoint.
• Working knowledge of SPC concepts and control charts for process monitoring.
• Proficiency in QMS audit techniques, conducting audits of processes and documentation with minimal guidance.
• Ability to interpret circuit diagrams and PCB layouts for warranty part analysis and root cause identification.
• Proficiency in Vector CAN tools (CANape, CANoe, and CANalyzer).
• Strong written and verbal communication skills.
• Self-directed and results-driven, with the ability to drive issues to closure effectively.
• Ability to build and maintain strong customer relationships that support satisfaction.

Working Conditions

• This position typically operates in an office/lab environment.
• Occasional travel within the US and abroad as required (Canada/Korea).
• Ability to carry and move steering gear up to 35 lb.
• This position is not eligible for hybrid or remote work.

Pay

Competitive salary.

Benefits

• Health, dental, and vision insurance.
• Life insurance and other supplemental benefits.
• 401(k) plan.
• Paid time off.
• Professional development opportunities.