Quality Assurance Coordinator- Wake JDC

About the role

The Department of Public Safety's mission is to safeguard and preserve the lives and property of the people of North Carolina through preparation, prevention, and protection with integrity and honor. The Division of Juvenile Justice and Delinquency Prevention works to reduce and prevent juvenile delinquency by intervening, educating, and treating youth to strengthen families and increase public safety.

Responsibilities

• Facility point of contact for peer review, policy compliance, and quality assurance.
• Reviews case notes and records in NC-JOIN for accuracy.
• Makes daily visits to juveniles on room confinement, completes confinement/behavior documentation, and makes recommendations to management for extension or removal from special management status.
• Community support and facility programming by connecting to volunteers, motivational speakers, community partners, etc.
• Plans, supervises, and supports organized recreation, sports events, and weekend/holiday programming.
• Affords assistance to Facility Field Specialist positions by scheduling and training setup, identifying equipment needs, serving as an ILT, and reviewing TROI reports.
• Affords assistance to the facility in preparation for audits and site visits with outside agencies; assists in all drills, ensures that follow-up is made with each juvenile that raised issues after the site visit debriefings.
• Affords assistance with camera footage review to ensure policy compliance and best practices; makes recommendations for improvements.
• Affords assistance with juvenile intakes, court appointments, adult stay juvenile court dates, attorney contacts, medical appointments, etc.; serves as secondary point of contact for HB834 designated juveniles; ensures that juvenile photographs, demographics, housing unit assignments, and juvenile location information in NC-JOIN are updated regularly.
• Affords assistance with scheduling and supervising special visits at the facility (attorney, family, therapy, JCCs, etc.).
• Affords assistance with completing approved juvenile phone calls to family, JCCs, and attorneys; ensures documentation is completed on the phone log.
• Affords assistance with making parental notifications regarding intakes, incidents, and room confinement placement.
• Affords assistance with special transports for juveniles that are high-risk; assists with transportation and supervision at off-campus outings or special recreational events.
• Affords assistance with ensuring that juvenile grievances and special conditions appeal forms are collected, tracked, responded to, and filed in a timely manner.
• Affords assistance with coordinating Step 2 and Step 3 grievance responses when the Step 1 facility response is appealed by the juvenile.

Qualifications

• Demonstrated knowledge of adolescent development.
• Demonstrated experience with counseling skills.
• Demonstrated experience with crisis intervention techniques.
• Demonstrated experience working with minority groups.
• Demonstrated experience working with a multidisciplinary service team.

Skills and Abilities

• Knowledge of adolescent development.
• Experience with counseling skills.
• Experience with crisis intervention techniques.
• Experience working with minority groups.
• Experience working with a multidisciplinary service team.

Benefits

This is a full-time position (40 hours per week) with State Benefits, including paid vacation, paid sick leave, paid holidays, retirement, and health insurance. The North Carolina Department of Public Safety (DPS) is an Equal Opportunity Employer who embraces an Employment First philosophy which consists of complying with all federal laws, state laws and Executive Orders. Consistent with the Americans with Disabilities Act (ADA), we are committed to full inclusion of qualified applicants and will review requests for reasonable accommodation to perform essential job functions during the hiring process or while on the job.

Pay

The salary range for this position is $39,244-$68,679. The initial salary is based on your total months of related education and experience above the minimum requirements (Bachelor's degree and 24 months of related experience or equivalent combination of education and experience (6 years)).

Schedule

The position requires shift work and will vary depending on the need of the facilities. Must be able to work weekends, holidays, and evenings.

Contact Information

For more information about the North Carolina Department of Public Safety, visit their website at dps.nc.gov.