Quality Assurance Coordinator (SUD) (11308)

About the role

We are seeking a Quality Assurance (QA) Coordinator to support quality improvement, compliance monitoring, and performance evaluation initiatives within CarePoint Response’s Substance Use Disorder (SUD) Program.

Responsibilities

• Develop, implement, and maintain quality assurance processes and procedures.
• Monitor day-to-day operations for compliance with internal and external standards.
• Conduct regular audits and assessments to evaluate quality performance.
• Assist in writing, revising, monitoring the department’s SOPs, and quality documentation.
• Collaborate with various departments to support continuous improvement efforts.
• Maintain detailed and accurate records related to audits, reviews, and inspections.
• Provide training and guidance to staff on quality standards and best practices.
• Stay current with industry regulations and quality trends.
• Collaborate with call center managers to identify training needs.

Qualifications

• Qualifications Education & Credentials: Bachelor’s Degree
• Experience: Bachelor’s degree in human services, Business Administration, or a related field.
• Experience with regulatory compliance standards relevant to your industry (e.g., CARF, JACO, AAS, HIPAA, etc.).
• Skills & Requirements: Valid and unrestricted driver’s license, Proficiency with Microsoft Office Suite Products.

Benefits

• Medical, Dental, and Vision Insurance.
• 403(b) Retirement Plan.
• Generous PTO – Vacation, Sick, Personal, and Holidays.
• Tuition Reimbursement & Professional Development Support.