Quality Assurance Coordinator

About the role

This position involves performing high quality assurance work, including planning, developing, and administering internal quality assurance and compliance activities.

Responsibilities

• Develops and implements quality assurance programs.
• Processes Data Integrity Requests (DINT) at the board level.
• Plans and organizes case review assignments.
• Conducts case and quality control reviews of various programs such as Childcare, NCP, Choices, SNAP, WIOA, RESEA, Migrant Seasonal Farm Worker & Employment Services, and Ancillary Partner programs.
• Verifies information received from case readings, sources, and clients.
• Participates in corrective action planning and service improvement activities.
• Identifies cases for investigation of potential fraud and for potential recoupment and restitution.
• Reviews and analyzes cases, notes deficiencies, and extracts data to be verified; collects performance data; identifies adverse trends; and determines compliance with service delivery standards, program requirements, and policies and procedures.
• Documents review findings.
• Communicates final determination of case review to appropriate staff.
• Analyzes quality control error findings for trends or patterns.
• Participates in meetings for planning discussions, Regional TANF meetings, Quality Assurance Network meetings.
• Performs related work as assigned.

Qualifications

• Experience in social service, financial eligibility determination, auditing, or investigating work.
• Graduation from an accredited four-year college or university with major coursework in social work or related field is generally preferred.
• Knowledge of federal and state program policies and laws, program policies, and quality control procedures.
• Skills in interviewing, analyzing data, and using computers and applicable software.
• Ability to apply program and quality control policies and procedures; ensure compliance with state and federal regulations; select, analyze, and evaluate information from case records in relation to eligibility criteria; and communicate effectively.
• Math ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals; compute rate, ratio, and percent; draw and interpret bar graphs.
• Reasoning ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form; deal with problems involving several concrete variables in standardized situations.
• Computer skills to use MS Office (Word, Excel, PowerPoint, Outlook), SharePoint, Windows, and Excel.