Quality Assurance Coordinator

Key Responsibilities

• Supporting Supply Chain Delivery: Ensuring execution of day-to-day activities supporting supply chain. This may include but is not limited to release, testing, reviewing, troubleshooting, and completing verifications/validations/calibrations as required.
• Compliance & Performance: Ensuring execution of food safety and third-party requirements. Responsible for performance and KPIs through auditing, execution, follow-ups. Demonstrates ability to prioritize and bring visibility to non-conformances and key drivers impacting KPIs, assign actions to contain, correct, prevent. Identify operational excellence opportunities and proactively execute on initiatives.
• Escalated Issue Management: Responsible for identifying and escalating and collaborating on non-conformances. Servicing equipment, internal defects, and external complaints including root cause and CAPA investigation, completion, and effectiveness checks.

Optimization & Culture

• Supporting operational excellence, continuous improvement activities across the site. Supporting and participating in internal audits.
• Taking part in engaging and developing cross-functional team members.

Secondary Responsibilities

• Partnership with site leaders and cross-functional partners for goal setting, decision-making alignment, and training and development needs.
• Supports Commercialization functions & process as needed.
• Coordinate completion of MSS, Record Reviews, Verifications, and Calibrations.
• Supporting execution of audits and delivering system updates.
• Provide backup support as needed in the department.
• Effective deployment of quality strategies across site.

People

• Builds strong cross-functional relationships and demonstrates ability to effectively influence site strategy & execution.
• Develops a culture that drives quality improvements and efficiently interfaces with operational excellence processes.
• Delivers and keeps current training programs focused on food safety and quality.
• Motivates and builds team strength.

Systems

• Responsible for the effective application of site Product Safety, Product Quality, and prerequisite systems. Ensure these systems effectively interface with change control and commercialization processes.
• Strong ability to root cause issues and prevent recurrence via persistent pursuit of higher hierarchical levels of control than administrative, including but not limited to formula, engineering, and elimination strategies.
• Responsible for supporting an effective internal audit program and that corrective actions are completed.
• Collaborates with R&D, Production, and commercial teams in the development and preparation for production of new Products, Processes, and Equipment to support new product/customer launches.
• Interface with operational excellence programs to maximize effectiveness.
• Coordinates with site leaders in preparation for customer visits and external audits.
• Able to become site power user for ERP & LIMS systems.

Requirements

• Bachelor’s degree in a science-related field.
• 1+ years of experience in food, supplement, or related industry.
• Ability to lift 50 lbs.; required to stand, walk, sit, and reach.
• Ideal Candidate: Familiarity with FDAGFSI Scheme (i.e., SQF, BRC); Certification focused on Quality and Food Safety for Supply Chain requirement: PCQI.