Quality Assurance Coordinator

About the role

Volunteers of America–Greater New York (VOA–Greater New York) is a leading anti-poverty organization serving neighbors in need across New York City, Northern New Jersey, and Westchester. Through 70+ programs, we support over 35,000 adults and children each year, including individuals experiencing homelessness, survivors of domestic violence, youth aging out of foster care, veterans, seniors, and children with developmental delays. Our staff are at the heart of this work, creating meaningful change every day. If you’re passionate about making a difference and joining a mission-driven team, we invite you to explore this opportunity. We are currently seeking qualified candidates for the following position: Quality Assurance Program Coordinator. The Quality Assurance Program Coordinator is responsible for the overall support of programs as defined by the Volunteers of America program model and funding source standards. Pugsley Hotel Family Shelter is located in Bronx and serves families experiencing homelessness. Location: Bronx, NY 10462.

Responsibilities

• Supporting the Quality Assurance & Research team in answering AWARDS help desk tickets as well as the Vorex Ticketing Management System.
• Assisting the Director of Performance Management in daily operations of quality assurance services provided to agency program teams, including but not limited to, internal reviews, monthly reporting, monthly and quarterly committee meetings and other activities as assigned.
• Participate and assist in the development of ongoing staff training, including but not limited to, incident report management, case management and electronic record keeping.
• Support the Senior Director of Research & Evaluation in maintaining ongoing systems for the collection and evaluation of data and program demographics.
• Support the AVP of Quality Assurance & Research in special projects as needed.

Requirements

Bachelor’s degree in a related field, two years of experience in supervision, and demonstrated ability in the areas of written and verbal communication.

Skills

• Training, audit, and evaluation data collection
• Incident management
• Professional oral and written communication in Spanish

Benefits

• Medical, Dental, & Vision Coverage
• Prescription Coverage
• Life Insurance
• Retirement Plan
• Tuition Reimbursement
• Paid Time Off, including a Paid Birthday Holiday
• And much more!