Quality Assurance Coordinator

About the role

The Quality Assurance Coordinator supports the Quality Management program at Vivent Health by compiling and analyzing data from multiple record systems and population health tools. This role is essential for Vivent Health’s continuous quality improvement activities, monitoring performance against agency quality improvement workplan goals, identifying gaps in care, and determining staff training needs. Additionally, the Quality Assurance Coordinator participates and contributes to the Vivent Health Quality Improvement Committee.

Responsibilities

• Provide monitoring and support for the Vivent Health Annual Quality improvement workplan.
• Cook up with internal and external data teams to compile and disseminate performance reports to department leaders and site-level clinical quality workgroups.
• Record and disseminate meeting minutes for the Vivent Health Quality Improvement Committee activities and draft action plans for follow-up items.
• Provide comprehensive support to Vivent Health staff for the Press Ganey patient experience survey platform, including user management, user training, and report distribution.
• Support Vivent Health’s compliance with funding source requirements related to service delivery documentation, ongoing audits, and other quality management activities.
• Participate with internal operations leadership to support and coordinate continuous monitoring and annual reporting activities for HRSA and Ryan White programs for assigned Vivent Health site location(s).
• Aid in the development and monitoring of HRSA Ryan White quality improvement projects as outlined by regional/state funder quality programs, including outcome reporting and PDSA cycles.
• Drive Quality Improvement activities for the National Committee of Quality Assurance’s Patient Centered Medical Home recognition.
• Ability to travel for training and/or to work with remote stakeholders.

Requirements

This role requires a minimum of 4 years of experience in health care and/or public health, with a bachelor’s degree in public health, Healthcare Administration, Public Administration, or a related field preferred. Knowledge of and sensitivity to the LGBTQIA+ and HIV/AIDS patient population, or a willingness to learn about this community, is also important. A valid driver’s license is required.

Qualifications

• Strong analytical skills with experience using data analysis tools and software.
• Effective and practical organizational skills and the ability to work independently and efficiently.
• Ability to communicate clearly and concisely, work in a multidisciplinary team environment, and build relationships with clinicians.

Skills

• Data analysis and reporting.
• Collaboration and teamwork.
• Communication and interpersonal skills.
• Quality assurance and improvement.

Benefits

• Generous PTO, including 12 paid holidays.
• 12 weeks fully paid parental leave for benefits-eligible employees after one year.
• Employer-subsidized medical, dental, vision, and gender-affirming care.
• Tuition reimbursement and licensure assistance.
• Public Student Loan Forgiveness.

Pay

Starting at $64,000/annually (Depending on Experience)