Quality Assurance Coordinator

About the role

Urban Park Services is looking for a Quality Assurance Coordinator who can bring disciplined follow-through to service quality across remote back-office support for parking and vehicle-assistance field operations, including dispatch, scheduling, billing, records, and customer care. The day-to-day standard is quality assurance coordination within parking service operations, with confirmed facts separated from assumptions and unresolved questions.

The practical outcome is dependable service quality: clean records, explicit ownership, timely escalation, and fewer downstream fixes. For Urban Park Services, that result is measured through quality assurance coordination within parking service operations.

Full-time, associate-level role. 100% remote within the United States.

Responsibilities

• Track the Quality Assurance Coordinator workflow by helping the team review work against documented quality standards.
• Own the Quality Assurance Coordinator workflow by helping the team score and document observed defects.
• Coordinate the Quality Assurance Coordinator workflow by helping the team identify recurring failure patterns.
• Review the Quality Assurance Coordinator workflow by helping the team track corrective actions and follow-up.
• Maintain the Quality Assurance Coordinator workflow by helping the team turn quality findings into practical process feedback.

Requirements

• Use Service Quality and Dispatch and Scheduling Support confidently when carrying out quality assurance coordination within parking service operations.
• Apply Compliance Checks without losing track of exceptions, owners, or deadlines tied to quality assurance coordination within parking service operations.
• Document Process Auditing decisions clearly enough that another teammate can follow the reasoning behind quality assurance coordination within parking service operations.
• Use sound judgment around Trend Analysis, especially when quality assurance coordination within parking service operations requires escalation instead of assumption.

Pay

Base salary: $42,000–$62,000 per year.