Quality Assurance Coordinator

Partner with us in making a positive change! Join a team where your work truly matters. We're proud to have been certified as a Great Place to Work for 8 years by our own employees. We invite you to partner with us in our mission to improve mental healthcare.

Pay

$28.00 - $31.06 USD per hour

Schedule

Monday - Friday, 9:00 AM - 5:00 PM

Benefits

• Competitive compensation matching your skills and experience
• Generous time off and holiday pay
• Employer-paid medical, dental, and vision coverage
• Additional voluntary benefits to support your lifestyle
• On-the-job training with access to paid CEU opportunities
• Career development programs designed to help you grow
• Supervision for BBS hours for AMFT, ACSW, and APCC professionals (where applicable)
• A culture that celebrates and rewards your hard work and dedication

Qualifications

• Bachelor’s degree in child counseling, development or psychology, or related social science field, or nursing license (LVN, LPT, RN), or six (6) or more years of QA experience in a Mental Health Agency or County Behavioral Health Program (substituted as equivalent to a bachelor’s degree)
• One (1) year residential care experience or equivalent inpatient psychiatric experience
• One (1) year of quality assurance experience
• Valid California Driver’s License with an eligible driving record per company policy
• Current CPR certification or ability to obtain within 30 days of employment
• First Aid certification

Responsibilities

• Oversee the Quality Assurance Program, including auditing documentation to reconcile with billing
• Ensure documentation of services by staff conforms with Medi-Cal, County, other outside agencies, and internal standards and policies
• Manage all charts with deficiencies by processing them to the appropriate department for correction
• Ensure discharged charts are closed in the correct order and completed
• Oversee the Continuous Quality Assurance program, medical records, and record all CQI data

About the Program

The Valley Star Crisis Walk-In Center (CWIC) is voluntary and offered on a 24/7 basis in an unlocked setting with a stay of up to 23 hours.

• Population Served: All age groups – children, adolescents, adults, and older adults – who need immediate access to crisis mental health services
• Clinical Services: Rapid mental health assessment and crisis intervention, providing important services to those in need of immediate crisis intervention and stabilization
• Length of Stay: Up to 23 hours
• Skills & Transition: Individuals admitted into the crisis stabilization unit will be provided with support and services to ensure their safe transition to the next level of care or back to the community

Working Location: Yucca Valley, CA