Quality Assurance Coordinator

Shroff Travel is recruiting a Quality Assurance Coordinator to work across air tickets, tours, travel products, reservations, customer service, sales support, and travel operations.

About the role

In this position, you will check work against documented quality standards, identify defects, and support corrective action. This is a full-time, 100% remote role open to candidates throughout the United States.

Responsibilities

• Review assigned work, records, or outputs connected to air tickets, tours, travel products, reservations, customer service, sales support, and travel operations for accuracy, completeness, and consistency before final handoff.
• Record defects, exceptions, missing information, and scoring results accurately in the approved quality system.
• Verify corrections and retest completed work when required across ticketing, tours, and travel sales.
• Track recurring errors and prepare quality summaries that show trends, defect types, and improvement opportunities for the Shroff Travel team.
• Communicate findings clearly and objectively to the team responsible for correction while supporting ticketing, tours, and travel sales.
• Support calibration, checklist updates, and process improvements that reduce repeated quality issues.

Requirements

• Strong attention to detail, consistency, documentation, and objective review skills.
• Comfort working with quality checklists, spreadsheets, issue trackers, or review systems.
• Ability to apply written standards consistently and explain findings clearly.
• Good judgment when distinguishing minor errors from material quality issues.
• Reliable follow-through on rechecks, corrections, and recurring quality reports.
• A pre-employment background check is required.

Pay

$59,000 - $67,000 per year

Schedule

Full-time, 100% remote