Quality Assurance Coordinator

About the role

We are seeking a detail-oriented and proactive Quality Assurance Coordinator to join our team. The ideal candidate will be responsible for completing post-closing system audits including file maintenance, post-closing documentation, and other reports needed to ensure the business banking loan portfolio is serviced per policies and procedures.

Responsibilities

• Compile audit results into a documentation exception report to be updated
• Review director reports
• Maintain daily reports to ensure loan transactions are properly posted
• Review loan re-price advice for accuracy
• Complete verification of scanned files
• Monitor personal credit report orders to ensure permissible use
• Maintain the Attorney/Appraiser database to ensure proper licenses and insurances
• Create reports for the Lending Department
• Process financial letter requests
• Complete residential property inspections
• Maintain full understanding of policies, procedures, and guidelines associated with business banking
• Provide loss mitigation support to Quality Control Supervisor
• Perform filing, typing and other routine clerical functions as required and assigned
• Serve as back up to QC for residential loan files and other duties, as needed

Qualifications

Education: Associate's degree in a business-related discipline or equivalent. Valid driver's license required.

Experience: 1-3 years of experience in banking, specifically in commercial credit or loan servicing.

Skills

• Strong analytical and problem-solving skills
• Excellent attention to detail and organizational abilities
• Effective communication and interpersonal skills
• Ability to work independently and as a team
• Proficient in Microsoft Office, specifically Excel

Physical Requirements

• Prolonged periods of time sitting at a desk and working on a computer
• Ability to walk up and down stairs
• Must be able to lift up to 10-20 pounds at times