Quality Assurance Coordinator

Job Requirements

About Us: Trilliant Food & Nutrition is a leading, vertically integrated manufacturer of premium coffees and powdered beverages, proudly headquartered in Little Chute, Wisconsin. With a legacy rooted in quality, innovation, and service, Trilliant delivers branded and private label solutions across retail, foodservice, and e-commerce channels. Horseshoe Beverage Company, based in Neenah, WI, is a leading ready-to-drink beverage manufacturer dedicated to delivering an exceptional beverage experience. By combining industry-leading talent, cutting-edge equipment, and a vertically integrated supply chain, we drive innovation and consistently deliver the highest quality products to our customers-first and fast. Our brand portfolio includes Victor Allen's, Dutch Bros beverages and Nurri, our better-for-you protein beverage line. We are passionate about beverages - and about building a team that's just as energized. We invite you to explore opportunities at Trilliant or Horseshoe, to see if your talents and career aspirations may fit with our openings.

Position Overview

We are seeking a dedicated Quality Coordinator to join our dynamic team in the ready-to-drink beverage sector. This role is pivotal in ensuring that our products meet the highest quality and food safety standards. The ideal candidate is a proactive leader who fosters a culture of quality, engagement, and continuous improvement across all production processes. Hours are 5:45pm - 6:00am or 5:45am - 6:00pm on a 2-2-3 schedule.

Responsibilities

• Develop, implement, and monitor quality control procedures to ensure compliance with FDA regulations and internal quality standards.
• Conduct regular inspections and audits of production processes, raw materials, and finished products to ensure adherence to quality specifications.
• Manage and respond to quality-related customer complaints, ensuring timely resolution and feedback.
• Act as the back-up to the Quality Supervisor.
• Provide training and support to production and quality teams on quality standards, food safety protocols, and best practices.
• Assess and identify training needs to improve team performance and product quality.
• Foster a culture of quality by engaging employees at all levels and encouraging their participation in quality initiatives.
• Facilitate regular meetings with team members to discuss quality performance, share updates, and gather feedback.
• Serve as the primary contact for quality-related inquiries within the plant and across the organization.
• Ensure clear expectations. Provide recognition and praise to encourage positive work behaviors and focus. Utilizes performance metrics to improve efficiency. Continually assesses team effectiveness needs and seeks resources to...