Quality Assurance Coordinator

Fly My Group is hiring a Quality Assurance Coordinator to work across group airfare, airline reservations, ticketing, schedule changes, group traveler support, account service, and travel operations.

About the role

This role is centered on checking work against documented quality standards, identifying defects, and supporting corrective action. It is a full-time, 100% remote position open to candidates throughout the United States.

Responsibilities

• Review assigned work, records, or outputs connected to group airfare, airline reservations, ticketing, schedule changes, group traveler support, account service, and travel operations for accuracy, completeness, and consistency before final handoff.
• Record defects, exceptions, missing information, and scoring results accurately in the approved quality system.
• Verify corrections and retest completed work when required across group airfare and traveler operations.
• Track recurring errors and prepare quality summaries that show trends, defect types, and improvement opportunities for the team.
• Communicate findings clearly and objectively to the team responsible for correction while supporting group airfare and traveler operations.
• Support calibration, checklist updates, and process improvements that reduce repeated quality issues.

Requirements

• Strong attention to detail, consistency, documentation, and objective review skills.
• Comfort working with quality checklists, spreadsheets, issue trackers, or review systems.
• Ability to apply written standards consistently and explain findings clearly.
• Good judgment when distinguishing minor errors from material quality issues.
• Reliable follow-through on rechecks, corrections, and recurring quality reports.
• A pre-employment background check is required.

Pay

$61,000 - $69,000 per year

Schedule

Full-time, 100% remote