Quality Assurance Coordinator

About the role

This position involves performing various tasks as assigned, including decision-making for release-related tasks, assigning work to appropriate queues, and ensuring compliance with customs and OGA laws and regulations.

Responsibilities

• Assigns work to the appropriate queue for proper entry processing, live/quota entries, FDA/FWS entries, scrolling, voids/deletes, and voluntary entries.
• Utilizes computer skills in a Windows environment to maintain uniform business practices and procedures.
• Analyzes documentation to determine harmonized tariff numbers and assess eligibility for special tariff treatments, such as NAFTA and reduced duty rates.
• Ensures all government agency regulations are followed and submits or transmits required information electronically.
• Completes the classification of imported merchandise by determining the proper tariff classification and associated duty rate, and calculates the entered value using T/B and FedEx systems.
• Contacts customers to resolve classification questions or obtain government documentation required for entry.
• Completes the release and classification processing of aged shipments after obtaining all missing information or documentation, or moves them to the proper queue for processing.
• Answers inquiries from FedEx Express and FedEx Express customers regarding the clearance status of shipments.
• Accesses the internet, FedEx systems for customer databases, spreadsheets, and manifests, and communicates with customers, CBP, and other government agencies to obtain necessary information for release.
• Analyzes and researches unapplied cash and non-payments using accounting systems (ODQ) and mainframe application 74, and makes necessary adjustments to FedEx accounts as requested by management.
• Processes all monthly and additional invoices that need to be sent out to FedEx Express.

Requirements

• High school diploma/GED
• Two (2) years of business experience, with one (1) year of related business experience preferred
• Strong working knowledge of CBP regulations and Harmonized Tariff as well as OGA regulations preferred
• Ability to analyze data and information
• Ability to make sound decisions in a time-sensitive atmosphere
• Strong organizational skills to handle multiple duties and meet multiple deadlines
• Excellent communication skills, both verbal and written
• Organizational skills
• Interpersonal skills
• Problem-solving skills
• Handle high volume of work
• Handle time-sensitive work
• Able to work independently with minimal supervision
• Detail-oriented

Qualifications

• High School Diploma or GED required
• Three (3) years of business or customer service experience preferred
• Required: MS Office, Outlook, office equipment (phone, fax, photocopier, printer, scanner)
• Excellent communication skills, verbal and written
• Organizational skills
• Interpersonal skills
• Problem-solving skills
• Handle high volume of work
• Handle time-sensitive work
• Able to work independently with minimal supervision
• Detail-oriented

Skills

• MS Office
• Outlook
• Office equipment (phone, fax, photocopier, printer, scanner)

Benefits

N/A

Pay

Total Base Pay Range: $18.87 - $26.42 USD per hour

Schedule

Monday - Friday, 7:30am - 4:00pm / Hybrid

Benefits

N/A

Location

Candidates must reside within 50 miles of Memphis, TN.

Equal Opportunity Employer

FedEx Logistics is an Equal Opportunity Employer including, Vets/Disability.

FCIHOO Compliance

FedEx Logistics will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the FAIR Chance Initiative for Hiring Ordinance (FCIHOO) for the City of Los Angeles (LAMC 189.00)