Quality Assurance Coordinator

FedEx Logistics · Romulus, MI · 1 wk ago

Quality Assurance$20.76–$29.06/hrFull-time

About the role

This position is responsible for any of the various tasks listed as assigned. Provides FedEx Express and their customers the required entry services and promotes exceptional customer service by securing relationships with FedEx Express and their customers. Facilitates all necessary entry processing and cage functions to secure release of shipments in a timely and accurate manner according to CBP and OGA regulations and time frames.

Responsibilities

Serves as the primary link between FedEx Express and FTN for account/shipment specific issues.
Completes various audit activities, including complex EWSR’s, high duty, ABI warnings, ABI errors, Census rejects, high-entered value, duty verification and any other tasks that fall under the FTN T/B audit functions, FDA audits, ABI errors and ABI warnings.
Records and tracks complex audit issues to initiate corrective action. This includes working with FedEx Trade Networks FDA, tech services and quality assurance groups.
Sorts and assigns departmental incoming work and monitors daily workflow to ensure regulatory timeframes are met.
Corresponds in writing or by telephone with shippers, clients, and customs or other governmental agencies at all levels regarding required documentation to resolve issues that could result in millions of dollars in liquidated damages or additional duty if left unresolved.
Researches and writes claims and protests to Customs and Border Protection (CBP) on behalf of FTN, FedEx, and their customers to resolve issues related to the payment of duties, taxes, and valuation.
Obtains refunds or tenders duties and processes in FTN online billing application in conformance with FedEx billing procedures.
Gathers information from FedEx/FTN systems for distribution and report building.
Produces operational and trend reports for management distribution.

Requirements

High school diploma/GED required.
3 years of business or customer service experience preferred.
Knowledge of CBP and OGA regulations and tariff schedules, general import procedures and systems preferred.
Ability to work in a time-sensitive environment with a high level of accuracy and productivity.
Excellent computer skills with the ability to work in a Windows environment.
Strong communication skills, verbal and written.

Qualifications

HS Diploma or GED required.
3 years of business or customer service experience preferred.
Required - MS Office, Outlook, Office equipment (phone, fax, photocopier, printer, scanner).
Excellent communication skills, verbal and written.
Organizational skills.
Interpersonal skills.
Problem-solving skills.
Handle high volume of work.
Handle time-sensitive work.
Able to work independently with minimum supervision.
Detail-oriented.

Skills

Knowledge of CBP and OGA regulations and tariff schedules.
General import procedures and systems.
Time-sensitive environments.
Customer service and relationship management.
Communication skills (verbal and written).
Computer skills (MS Office, Outlook).
Organizational and problem-solving skills.

Benefits

N/A

Pay

$20.76 - $29.06 USD

Schedule

Shift: 7:00am - 3:30pm (Hybrid)

Additional Details

Must live within 50 miles of location.