Quality Assurance Coordinator

FedEx Logistics provides freight forwarding, as well as import and export services that allow companies to reach markets throughout the world. They help customers of all sizes solve the intricacies of shipping goods globally by offering comprehensive international ocean and air freight forwarding, surface transportation and distribution, customs brokerage, trade and customs advisory services, and advanced e-commerce and trade facilitation solutions.

About the role

Responsible for timely review and corrections (if needed) of entries submitted to US Customs/Government Agencies for entry of goods to ensure all customer and regulatory requirements are met. Provide impeccable customer service and support other workgroups such as entry processing and cage functions.

Responsibilities

• Obtain correct classification of goods for customs release from database, SOPs, tariff book, internet, or customs.
• Solicit and maintain all customs compliance documentation with customers.
• Handle confidential and/or sensitive information.
• Work closely with internal staff, departments, and customers to deliver a high level of service.
• Review customs entries for accuracy and reprocess with corrections if required, including customs, other agencies, and customer requirements.
• Review and correct ABI errors and census warnings.
• Ensure all government and organizational policies are followed.
• Create referrals to document corrections for education and compliance to reduce future errors.
• Perform other or additional duties as assigned.

Requirements

• High School Diploma or GED required.
• 3 years of business or customer service experience preferred.
• Proficiency in MS Office, Outlook, and office equipment (phone, fax, photocopier, printer, scanner).
• Excellent verbal and written communication skills.
• Strong organizational, interpersonal, and problem-solving skills.
• Ability to handle a high volume of time-sensitive work.
• Ability to work independently with minimum supervision.
• Detail-oriented and able to work on a team.

Schedule

Monday - Friday, 7:30 AM - 4:00 PM / Hybrid. Candidates must reside within 50 miles of Memphis, TN.

Pay

Total Base Pay Range: $18.87 - $26.42 USD hourly.