Quality Assurance Coordinator

Draftomat is looking for a Quality Assurance Coordinator to contribute to customer service, scheduling, gardening and landscape-related operations, order coordination, project support, and vendor administration.

Responsibilities

• Review assigned work, records, or outputs connected to customer service, scheduling, gardening and landscape-related operations, order coordination, project support, and vendor administration for accuracy, completeness, and consistency before final handoff.
• Record defects, exceptions, missing information, and scoring results accurately in the approved quality system.
• Verify corrections and retest completed work when required across customer scheduling and service operations.
• Track recurring errors and prepare quality summaries that show trends, defect types, and improvement opportunities for the Draftomat team.
• Communicate findings clearly and objectively to the team responsible for correction while supporting customer scheduling and service operations.
• Support calibration, checklist updates, and process improvements that reduce repeated quality issues.

Requirements

• Strong attention to detail, consistency, documentation, and objective review skills.
• Comfort working with quality checklists, spreadsheets, issue trackers, or review systems.
• Ability to apply written standards consistently and explain findings clearly.
• Good judgment when distinguishing minor errors from material quality issues.
• Reliable follow-through on rechecks, corrections, and recurring quality reports.
• A pre-employment background check is required.

Position Details

Employment type: Full Time

Work arrangement: 100% Remote — United States

Experience level: Associate

Pay

$60,000 - $68,000 per year