Quality Assurance Coordinator

About the role

The Quality Assurance Coordinator will take ownership of service quality within customer communication, contact-center support, outreach, quality, workforce, communications, and service operations. The position applies quality assurance coordination to live work, prioritizing accuracy and traceable follow-through over superficial speed.

Responsibilities

• Coordinate the Quality Assurance workflow by helping the team identify recurring failure patterns.
• Review the Quality Assurance workflow by tracking corrective actions and follow-up.
• Maintain the Quality Assurance workflow by turning quality findings into practical process feedback.
• Track the Quality Assurance workflow by reviewing work against documented quality standards.
• Own the Quality Assurance workflow by scoring and documenting observed defects.
• Ensure remote execution leaves service quality accurate, secure, traceable, and ready for the next authorized teammate.

Skills

• Process Auditing and Trend Analysis for quality assurance coordination within contact center service support.
• Service Quality management without losing track of exceptions, owners, or deadlines.
• Clear documentation of Workforce and Quality Support decisions for teammate follow-through.
• Sound judgment around Compliance Checks, including when to escalate rather than assume.

Qualifications

The practical outcome is dependable service quality: clean records, explicit ownership, timely escalation, and fewer downstream fixes.

Pay

Base salary: $45,000–$65,000 per year.

Schedule

Full-time, 100% remote within the United States.