Quality Assurance / Control Supervisor

AGL is seeking a Quality Assurance/Control Supervisor to work in Fort Drum, NY. This role involves developing, implementing, and maintaining a Quality Management System (QMS) that ensures compliance with ISO 9001:2015 standards and all applicable U.S. Army supply, maintenance, and transportation requirements.

Responsibilities

• Manages quality assurance activities, including implementing and monitoring testing to verify product or process compliance, and suggesting modifications to prevent defects.
• Manages installation and validation of testing equipment or procedures.
• Analyzes test results and interprets data to produce reports detailing quality-related trends.
• Leads and directs the work of other employees, with full authority for personnel decisions.
• Administers departmental policies and procedures, evaluates performance, and assists with budget, strategic plan, or policy development.

Quality Management & Compliance

• Develop, implement, and sustain a QMS aligned with ISO 9001:2015 standards.
• Ensure compliance with U.S. Army regulations, technical manuals, and contractual requirements for supply, maintenance, and transportation operations.
• Maintain certification readiness and coordinate with external auditors during surveillance and recertification audits.

Auditing & Continuous Improvement

• Plan, schedule, and conduct internal quality audits across all site functions.
• Identify non-conformances, lead root-cause analyses, and track corrective and preventive actions.
• Promote a continuous improvement culture through metrics, performance monitoring, and best practice sharing.

Documentation & Records Control

• Establish and maintain controlled documentation, including SOPs, work instructions, and training records.
• Ensure documentation complies with ISO 9001:2015 and U.S. Army contract requirements.
• Maintain accurate records of inspections, audits, corrective actions, and compliance reports.

Training & Awareness

• Provide ISO 9001:2015 awareness and quality training to contractor site personnel.
• Develop site-specific training programs to ensure staff understand quality requirements, inspection protocols, and Army standards.

Risk Management & Performance Monitoring

• Identify risks affecting mission performance and compliance; develop mitigation strategies.
• Track key performance indicators (KPIs) for quality across supply, maintenance, and transportation functions.
• Report performance data to Project Manager, Deputy Project Manager, and Government Contracting Officer’s Representative (COR).

Customer & Stakeholder Interface

• Serve as the primary point of contact for quality-related matters with U.S. Army representatives.
• Support contract reviews, inspections, and acceptance testing in coordination with the Army.
• Ensure customer satisfaction by addressing quality issues promptly and effectively.

Physical Requirements & Work Environment

• Must be able to lift up to 50 lbs. and perform routine standing, walking, bending, and reaching tasks in warehouse and field environments.
• Must meet physical requirements necessary for assigned duties, including working in extreme heat or cold, high or low humidity, blowing sand and dust, confined spaces, heights, and other inclement weather conditions.
• Position involves working both indoors and outdoors, periodic overtime, and exposure to heat, dust, cold, and adverse weather conditions.
• May require up to 25% travel within the United States.

Requirements

• Bachelor’s degree in Quality Management, Logistics, Industrial Engineering, Business Administration, or a related field (required). Master’s degree preferred.
• Minimum 5–7 years of quality assurance experience in logistics, supply, transportation, or maintenance operations.
• Experience working with U.S. Army contracts or military logistics support highly preferred.
• Certifications: ISO 9001:2015 Lead Auditor (preferred). ASQ certifications (CQA, CMQ/OE, or CQI) are a plus.
• In-depth understanding of ISO 9001:2015 QMS requirements.
• Familiarity with U.S. Army supply, maintenance, and transportation standards (e.g., AR 710-2, AR 750-1, AR 735-5, Defense Transportation Regulation [DTR], and applicable technical manuals).
• Strong analytical and problem-solving abilities.
• Excellent leadership and communication skills for interfacing with Army officials and contractor staff.
• Proficiency in MS Office Suite; experience with Army logistics IT systems (GCSS-Army, LMP, etc.) desirable.
• Must have a REAL ID and a valid driver’s license.
• Must be able to obtain and maintain a Common Access Card (CAC).
• Must be able to obtain Tier 1/ NACI (Public Trust) background eligibility.
• Must receive a favorable background check and drug testing results.
• Basic proficiency in the English language (reading and writing).

Benefits

• Comprehensive benefits program, including medical, dental, vision, and life insurance.
• 401(k) retirement plan with company contributions.
• Range of voluntary benefits.
• Paid Time Off (PTO) for regular full-time and part-time employees.

Pay

$100,000 - $104,000 per year.