Quality Assurance and Food Safety Supervisor

About the role

Join Team Bento and be a part of our group of companies which operates more than 12,000 locations globally. With operations across Canada and the United States, Bento brings together a dynamic team of people with diverse backgrounds, experience, and talent, to create an exceptional guest experience.

Location

Rhode Island Food Factory: 263 Jenckes Hill Rd, Lincoln, RI | Sunday to Thursday, 3:00 pm to 11:00 pm

Responsibilities

• Ensure consistent quality of production and plant sanitation by developing and enforcing above-standard manufacturing practices.
• Responsible for GMP and HACCP consistent with company policies and procedures as well as regulatory compliance.
• Perform as a HACCP leader to ensure the HACCP program and pre-requisite programs are up-to-date and fully implemented in production.
• Provide leadership and direction in the plant QA team towards training, coaching, and developing QA technicians, including identifying training needs, providing growth opportunities, assessing performance goals, assuring adherence to company policies and practices, managing absenteeism, and assisting in disciplining when necessary.
• Provide leadership during audits and assist/lead as assigned by the QA Manager.
• Maintain records of finished product specifications, SOPs, SSOPs, QA forms, etc.
• Create training materials to support GMP/HACCP/Sanitation programs and provide routine employee training on quality, regulatory, and food safety principles and policies to ensure 100% completion.
• Review plant issues, ensure problems are resolved, and follow up on customer/supplier complaints with corrective actions and preventive measures.
• In conjunction with Plant Operations, implement quality enhancement processes and procedures at the plant level to achieve process improvements and cost savings.
• Maintain Recall/Mock Recall, Traceability, FIFO, Continuous Improvement, Sanitation, Pest Control, Food Security, etc. programs.
• Support third-party audits (GMP, Costco), customer, and internal audits.
• Manage direct reports and prepare recommendations for team development.
• Oversee facility sanitation through monitoring of environmental swabbing and communicate with the Sanitation team on any identified cleaning issues.
• Review internal/external testing results for raw material, finished products, etc.

Qualifications

• Completion of a college diploma in Food Science or a related field.
• Preferred: 5 years of experience in Quality Assurance.
• Required: GFSI/SQF experience, PCQI certification.
• Strong analytical, problem-solving, and time management skills.
• Previous leadership experience, preferably in a food processing facility.
• Internal auditing skills preferred.
• Ability to work well in a team environment and collaborate up and down the organization.
• Disciplined, motivated, and accountable for all Quality Assurance matters.
• Strong systems skills, including MS Office.