Quality Assurance and Documentation Manager

Key Responsibilities

• Lead quality management activities during contract implementation and system deployment
• Develop and maintain Requirements Traceability Matrices to confirm all contractual, technical, and regulatory requirements are addressed
• Oversee quality review of field installations to ensure deployments meet contractual and technical standards
• Conduct quality audits of field work, documentation, and deliverables
• Identify, document, and track quality issues through resolution
• Support internal and external audits and compliance reviews
• Partner with engineering, operations, field teams, and program management to support continuous quality improvement

Contractual Documentation and Content Management

• Serve as Content Manager for all contractual and program documentation
• Own the full lifecycle of contractual deliverables, including - Submission timing and milestone tracking - Approval coordination across stakeholders - Version control and change tracking - Archiving and retention - Audit readiness
• Ensure documentation aligns with contract requirements and approved baselines
• Maintain configuration control of technical and operational documents

Electronic Document Management using SharePoint

• Function as process owner for the organization’s SharePoint based electronic document management system
• Design, maintain, and improve SharePoint libraries, workflows, and permissions
• Establish and enforce document naming conventions, metadata standards, and folder structures
• Manage document review and approval workflows
• Train team members on document management processes and best practices
• Ensure documentation is secure, accessible, and audit ready

Cross Functional Coordination

• Work closely with Program Managers, Engineering, Field Operations, and Compliance teams
• Support planning and scheduling of contract deliverables
• Aid in customer facing documentation and formal submittals
• Provide documentation and quality input for change management processes

Required Qualifications

• Bachelor’s degree in engineering, Quality, Business, Technical Communications, or a related field, or equivalent experience
• At least five years of experience in - Quality management or quality assurance - Contract implementation or delivery of large technical programs - Document control or configuration management
• Strong experience with requirements traceability and contract compliance
• Direct experience using SharePoint as an electronic document management system
• Experience managing document version control, approval workflows, and audit trails
• Strong organizational skills and attention to detail
• Ability to manage multiple deliverables and deadlines at the same time
• Strong written and verbal communication skills

Preferred Qualifications

• Experience with automated photo enforcement, traffic systems, intelligent transportation systems, or similar public sector technology programs
• Familiarity with field equipment installation and technical deployment environments
• Knowledge of quality standards or quality management system principles
• Background in technical writing or development of formal documentation
• Experience supporting government or municipal contracts