Quality Assurance Manager

Position Summary

The QA Manager is responsible for leading and continuously improving the site Quality Management System (QMS) to ensure consistent, specification-compliant production of recovered carbon black (rCB), recovered fuel oil (rFO/TPO), and other circular products. This role serves as the primary quality authority for the facility, partnering cross-functionally with Operations, Maintenance, Engineering, and Commercial teams to deliver products that meet stringent industrial and automotive customer requirements. The position plays a critical role in establishing quality standards, driving process discipline, supporting customer qualification, and reinforcing Bolder Industries' commitment to circular economy performance, traceability, and ESG compliance.

Location and Schedule

Location: Terre Haute, IN
Schedule: Monday through Friday Day

Key Responsibilities

• Consistently and continuously emphasize and promote safe practices within the laboratory and plant.
• Own and maintain the plant Quality Management System (QMS), ensuring alignment with ISO 9001 standards and supporting ISO 14001 and IATF 16949 expectations.
• Establish and enforce quality procedures, specifications, and control plans across the full value chain—from ELT feedstock receipt through finished product shipment.
• Define and oversee product sampling, testing protocols, and laboratory operations for rCB, rFO/TPO, and by-products.
• Develop, track, and report key quality performance indicators (KPIs), including non-conformance rates, product yield, process capability (Cp/Cpk), and customer complaints.
• Drive data-based decision-making using statistical process control (SPC) and advanced analytics.
• Lead root cause analysis (RCA) and corrective/preventive action (CAPA) processes for deviations, off-spec production, and customer claims.
• Implement disciplined problem-solving methodologies (8D, 5-Why, FMEA) to eliminate recurring issues and strengthen process reliability.
• Support Management of Change (MOC) processes to ensure quality risks are identified and mitigated prior to implementation.
• Develop incoming inspection protocols and manage supplier performance, including non-conformance resolution and improvement plans.
• Support customer audits, product qualifications, plant visits, and technical engagements.

Education & Experience

• Bachelor's degree in chemistry, Chemical Engineering, Materials Science, Statistics, or a related technical field required; advanced degree preferred.
• Minimum of 5 years of quality leadership experience in chemicals, petrochemicals, carbon black, rubber, automotive, or similar continuous-process manufacturing environments.
• Strong working knowledge of ISO 9001 QMS; experience with IATF 16949 or automotive quality systems preferred.
• Familiarity with analytical methods relevant to carbon black, fuels/oils, or rubber compounds.
• Proficiency in statistical process control (SPC), data analysis, and quality tools.
• Experience in developing and executing product trials and communicating results to internal and external stakeholders.
• Demonstrated experience in executing root-cause investigations using industry methods (8D, Fishbone, etc.) to resolve quality issues, customer complaints, deviations, etc.
• Demonstrated ability to lead cross-functional teams and drive organizational change.
• Ability to respectfully lead in a data-driven environment with stakeholders potentially holding different points of view.

Preferred Experience

• Exposure to ESG reporting, recycled-content verification, and mass-balance certification frameworks (e.g., ISCC).
• Experience in startup, commissioning, or scale-up environments is highly desirable.

Benefits

• Career Growth: Training and development programs
• Employee Recognition: Real-time appreciation with personalized rewards
• Time Off: Generous PTO and paid sick leave
• Comprehensive Insurance: Medical, dental, and vision for employees and families
• Security: Short-term/long-term disability and life insurance at no cost to the employee.
• Retirement: 401(k) participation