Quality Assurance Analyst: Service Coordination and Shelter Programs

About the role

The Quality Assurance Specialist supports the quality, compliance, and data integrity of Service Coordination and Durango Shelter programs. This position oversees routine QA monitoring, prepares and conducts STRAT Reviews, ensures accurate and timely data entry in Wellsky, AASC online, and HMIS. The role will also serve as the primary QA support for Durango Shelter's emerging review and monitoring processes and function as back-up support for Wellsky /HMIS system operations and data oversight.

Responsibilities

• Conduct regularly scheduled Quality Assurance (QA) check-ins with program staff.
• Review client files, service plans, documentation standards, and overall data quality for accuracy and compliance.
• Monitor adherence to HUD, VOAC, and program-specific requirements; identify compliance risks and gaps.
• Cook regularly scheduled Quality Assurance (QA) check-ins with program staff.
• Coordinate, prepare, and conduct STRAT Reviews, including establishing and maintaining review cycles for shelter programs.
• Track findings, corrective actions, and follow-up items to support continuous quality improvement.
• Perform routine data quality checks in Wellsky, HMIS, AASC Online, and Family Metrics.
• Provide technical assistance to staff to correct errors, improve workflows, and strengthen data literacy.
• Develop and maintain QA monitoring tools, including checklists, dashboards, and audit or review forms.
• Compile performance metrics, monitoring results, and documentation samples; prepare QA reports for leadership.
• Serve as backup to the primary Wellsky Administrator, including training support and access management.
• Complete reports, analyses, and special projects as requested by the Chief Program Officer.

Requirements

• Minimum Qualifications of Position: Bachelor’s degree in public administration, business administration, education, human services, social work, or a closely related field or equivalent relevant experience.
• Demonstrated high proficiency with electronic database systems such as WellSky, AASC online, and HMIS.
• Ability to quickly read and analyze data.
• Ability to quickly learn new database systems as new programming is brought under the quality assurance umbrella.
• Must possess a Colorado driver’s license and state-mandated automobile insurance.
• Must possess a personal vehicle that may be used for work-related travel (reimbursement for mileage is available).

Qualifications

• Strong understanding of program compliance, documentation standards, and data systems.
• Skilled in organizing and facilitating monitoring or review processes.
• Ability to analyze data and translate findings into practical improvements.
• Strong communication, training, and problem-solving skills.

Skills

• Ability to respectfully and professionally serve individuals hailing from diverse backgrounds, cultures, ideologies, and religions.
• Ability to work and thrive within a diverse, multicultural team environment.
• Ability to take initiative and work independently.
• Ability to communicate effectively verbally and in writing.
• Ability to apply appropriate self-care in the face of often difficult and/or traumatic situations which commonly present while working with persons in need of services.

Benefits

• Vacation Time
• Sick Time
• Paid Holidays
• Floating Holidays
• Personal Days
• Tuition Assistance
• Pension Plan 403b Retirement Plan with Agency Match
• Health, Dental, Vision, Pet Insurances
• Life Insurance
• Accident Insurance
• Employee Assistance/Work Life Balance Program
• Employee Discount Program
• LifeLock with Norton