Quality Assurance Analyst II

Primary Responsibilities

• Monitor and/or complete audits of activities of a complex nature within an assigned area of the Bank to ensure adherence to internal policies and processes and external regulations.
• Identify issues of non-compliance and communicate to appropriate parties as well as the individual employee as warranted to prevent future recurrence.
• Maintain records of discovered deficiencies.
• Complete regular reporting on these activities.
• Identify trends in the data and recommend changes in policies and processes to address these.
• Maintain a current knowledge of the policies, processes and regulations affecting monitoring and/or auditing activities to ensure validity of analyses and findings.
• Identify potential areas for process or procedural improvements. Make recommendations and assist in implementing those approved.
• Provide guidance and training to less experienced personnel.
• Understand and adhere to the Company’s risk and regulatory standards, policies and controls in accordance with the Company’s Risk Appetite.
• Identify risk-related issues needing escalation to management.
• Promote an environment that supports belonging and reflects the M&T Bank brand.
• Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
• Complete other related duties as assigned.

Scope of Responsibilities

This role monitors and/or completes audits of activities of a complex nature, either from a call monitoring and/or post-approval process within a lending function.

Education and Experience Required

• Associates' degree and a minimum of 2 years' work experience in the area supported, or in lieu of a degree a combined minimum of 4 years' higher education and/or work experience, including a minimum of 2 years' work experience in the area supported
• Strong analytical skills
• Strong verbal and written communication skills
• Proficiency with pertinent spreadsheet, word processing, database and presentation software
• Detail-oriented

Education and Experience Preferred

• Bachelor's degree
• Prior experience providing written or verbal feedback