Quality Assurance Analyst (Customer Onsite)

We’re not in the shipping business; we’re in the information business. Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. 19,000 trained professionals, 350+ locations worldwide, Fortune 500, globally unified systems.

About the Role

As a Quality Assurance Analyst, you will transition our customers' global logistics network from a reactive, compliance-heavy approach into a proactive leader in quality maturity. By bridging real-time non-conformances with continuous improvement (CI) initiatives, you will transform quality into a collaborative driver for sustainable, network-wide performance improvement. This role creates the operational bandwidth required to elevate site-level execution, ensuring standard compliance while turning QMS data into a proactive tool. You will equip operational teams with data-driven insights, structured root cause problem-solving, and targeted standards enablement to overcome symptom-level firefighting and isolated compliance tracking.

Responsibilities

• Review incoming quality requests, enforce standards validity, and oversee site-level Root Cause Corrective Action (RCCA) plans.
• Analyze historical performance data and audit results to identify emerging failure patterns and develop actionable mitigation plans.
• Partner directly with operations teams to perform root cause analysis, conduct training, and draft quality control documentation.
• Bridge site-level non-conformance tracking directly with network-wide continuous improvement initiatives and PFMEA risk updates.

Duties

Operations & Quality Governance

• Oversee defect triage and standardize protocol execution to shift the network away from symptom-level firefighting.
• Review site-level RCCA corrective action plans and coach operations teams to prevent defect recurrence.
• Ensure audit findings and RCCAs are utilized as critical data points for systemic trend analysis rather than treated as transactional checklists.

Issue Management, Reporting & Escalation

• Analyze historical performance data and audit results to identify emerging failure patterns.
• Provide leadership with early visibility and actionable mitigation plans for proactive defect and risk reduction.
• Track and manage real-time non-conformances, ensuring they are properly documented, escalated, and resolved systemically.

Continuous Improvement & Projects

• Bridge site-level non-conformance tracking directly with network-wide continuous improvement initiatives and PFMEA risk updates.
• Design, launch, and govern high-impact improvements to resolve root causes across the process rather than isolating symptoms at the local level.
• Utilize formal root cause analysis tools (e.g., 5-Why, Fishbone, PFMEA) to drive sustainable process optimizations.

Stakeholder Management & Communication

• Partner directly with cross-functional operations teams to conduct targeted training on quality standards.
• Assist site teams in drafting clear, actionable quality control documentation.
• Provide the structured training, protocols, and analytical guidance required to enable site teams to execute quality standards independently and collaboratively.

Requirements

• Bachelor’s degree or professional certification in Project/Program Management, Quality Systems, ISO9001 certified auditor, or related fields.
• 5+ years of experience in Quality Assurance, quality control, or operational process engineering.
• Proficiency with ISO 9001 standards, Six Sigma methodologies, and statistical analysis/data interpretation tools.
• Hands-on experience with quality management software and formal root cause analysis tools (e.g., 5-Why, Fishbone, PFMEA).
• Excellent written and verbal communication skills with a proven ability to train, facilitate, and drive cross-functional collaboration.

Benefits

• Paid Vacation, Holiday, Sick Time
• Health Plan: Medical
• Life Insurance
• Employee Stock Purchase Plan
• Training and Personnel Development Program
• Growth opportunities within the company
• Employee Referral Program Bonus