Quality Assurance Analyst

About the Company

Thunder is a leading technology consulting firm specializing in delivering innovative Salesforce and Amazon cloud solutions to federal agencies and large-scale enterprises. Committed to excellence and customer success, Thunder fosters a collaborative and dynamic work environment that encourages continuous growth and innovation. With a global remote-first culture, Thunder values diversity, inclusion, and a passion for building impactful solutions that address complex challenges faced by government clients. The company prides itself on its ability to adapt to evolving technological landscapes, ensuring its team members stay at the forefront of industry trends and best practices.

About the Role

We are seeking a highly skilled Quality Assurance Specialist to join our Federal Delivery team. This role is pivotal in ensuring the integrity, security, and performance of complex Salesforce Public Sector solutions. As a QA Specialist, you will play a critical role in testing and validating platform functionality, security, and compliance standards to meet stringent federal requirements. You will work closely with Program Managers, Technical Architects, and cross-functional teams to deliver mission-ready products that align with contractual obligations and security standards. This position requires a detail-oriented mindset, strong governance skills, and experience working within secure, cleared environments. The role offers a remote or hybrid work arrangement with occasional visits to customer sites, Salesforce offices, and Thunder's Tysons Corner, VA, offices.

Qualifications

• US Citizenship Required, with ability and willingness to obtain security clearance(s).
• Bachelor's degree in Computer Science, Information Technology, or a related field.
• 7-10+ years of IT quality assurance or project management experience, preferably in large-scale Federal environments.
• 3-5+ years of proven experience testing programs utilizing Salesforce Government Cloud Plus, Service Cloud, and/or Experience Cloud.
• Working knowledge of Agentforce and Salesforce AI capabilities, including validation of autonomous agents within secure environments.
• Exceptional stakeholder management and communication skills, with the ability to lead cross-functional teams in cleared delivery settings.
• Strong strategic planning, governance, and organizational skills to align technical solutions with business objectives.
• Certifications such as PMP, CSM, or ISTQB are preferred.

Responsibilities

• Design and implement comprehensive test plans covering functionality, performance, and security to meet federal standards.
• Ensure all technical deliverables and Salesforce environments comply with Federal security standards and reporting requirements.
• Identify and proactively escalate critical technical risks and issues, implementing mitigation strategies to ensure project success.
• Collaborate with architects, developers, and Business Analysts to validate alignment of Salesforce Public Sector initiatives with technical architecture.
• Track, analyze, and report quality performance metrics through dashboards and regular communication to Federal clients.
• Stay current with Salesforce innovations, including Agentforce and Government Cloud Plus, to validate and recommend solutions for Federal projects.
• Participate in security audits, compliance checks, and continuous improvement initiatives to uphold platform integrity.
• Support the development of testing frameworks, automation, and best practices to enhance QA processes.

Benefits

• Comprehensive benefits package including medical, dental, vision, and employer-paid life and disability insurance.
• Stock options providing ownership and impact in a fast-growing organization.
• Opportunities for professional growth through certifications, mentorship, and hands-on experience with cutting-edge technology.
• Flexible work arrangements supporting work-life balance and remote work preferences.
• A collaborative, inclusive culture that values innovation, feedback, and continuous improvement.