Quality Assurance Analyst

About the role

L.A. Insurance is one of the largest independent insurance brokerages. We compare rates and coverage options from multiple insurers, giving our customers a complete picture of options, prices, and available coverage plans. We are understanding, helpful, patient, and personal. Our customers’ confidence and peace of mind always come first. We reward hard work, promote from within, and offer excellent training and career development for our employees.

Responsibilities

• Receives daily listing of errors, reviews, and checks each policy to ensure the correct documents are on the Policy One software.
• Conducts policy audits which entail review of new business policies and proofing for errors.
• Reviews applications to determine which PIP/deductibles were selected in various programs.
• Once the audit is complete, contacts the Agent explaining the error made and the correction needed.
• Receives listings of errors from Zone Managers to audit.
• Tracks PIP and premium changes for policies that are written incorrectly using Microsoft Excel. These errors can be repetitive and are to be reported to the Chief Operating Officer and Agent Support on a weekly basis.
• Supports and ensures that all tasks assigned are performed in a timely manner.
• Answers incoming calls and uses the security system to greet visitors while verifying that the visitor has an appointment with a staff member.
• Performs additional administrative duties as needed.

Requirements

• Excellent communication and customer service skills.
• Proficient in Microsoft Office Suite.
• Well organized and detail oriented.
• A team player who is punctual and possesses a strong work ethic.
• Strong computer skills.
• Responsible, trustworthy, with the ability to problem solve independently.
• Effective at multi-tasking and prioritization.
• Meticulous attention to detail.
• Proven oral, written, telephone, and presentation skills.
• Strong interpersonal skills.

Qualifications

• High School Diploma or GED.

Skills

• Organizational and coordination skills.
• Ability to work independently.
• Quick learner and team player.
• Proactive and goal-oriented.
• Excellent communication and strong writing skills.
• Analytical skills.
• Advanced computer skills.

Physical Demands

• Sit for long periods of time.
• Repeat the same movements.
• Use of hands to handle, control, or feel objects, tools, or controls.
• See details of objects that are less than a few feet away.
• Understand the speech of another person.
• Speak clearly so listeners can understand.

Benefits

• Competitive pay.
• Generous benefits, including paid time off and paid holidays.
• Health insurance options.
• Retirement participation.