Quality Assurance analyst

About the Role

Conducts case file reviews for all programs (Choices NCP, Choices TANF, SNAP, TAA, WIOA Adult/DW/Young Adult). Manages surveillance of workforce activities using statistical sampling, audit, and observation techniques to evaluate compliance with policies and adherence to contract requirements.

Responsibilities

• Assists with creating and updating standard operating procedures
• Performs monthly center Personal Identifiable Information checks to monitor compliance with Board/Equus policies
• Provides policy clarification and technical support to center staff
• Assists with financial audits, including support services and worksite agreement contracts
• Writes, reviews, and/or updates quality improvement plan items
• Organizes and participates in Administrative Quality Committee meetings (minimum five per year)
• Presents consistent feedback to management regarding areas needing improvement and recommends corrective action in weekly reports to the Project Director
• Follows up on previously implemented corrective action plans
• Maintains client complaint log and ensures clients are responded to within 24 hours of contact
• Establishes corrective action plans promptly

Requirements

• Bachelor's degree in a related field; equivalent combination of acceptable related experience and/or training may substitute for two years of the education requirement on a year-for-year basis
• Minimum three years' experience in Quality and Project Management, conducting quality assurance audits, and developing quality improvement action plans
• Knowledge of the principles, practices, methods, and techniques of Quality Management
• Strong communication and analytical skills
• Ability to design and deliver presentations/programs
• Familiarity with Microsoft Word, Excel, PowerPoint, and Access

About the Company

We help job seekers and career changers prepare for and advance in careers with a focus on sustainable, high-growth, high-demand industries. Our committed and well-trained workforce professionals deliver comprehensive workforce solutions at integrated career centers, sector-focused centers, and community and partner sites.

Equus Workforce Solutions is a leading provider of workforce development services in North America. With a dedicated and passionate team, Equus puts the industry’s best practices to work by focusing on the development, design, and delivery of demand-driven workforce solutions. When you join Equus, you can expect extensive learning opportunities and networking programs, and the chance to make a lasting impact on the lives of others.

Equus is strengthened by diversity and is committed to providing a work environment in which everyone is included, treated fairly, and with respect.